Contact us

Customer Contact and Care

Telephone
1300 BENDIGO

(1300 236 344)

+61 3 5445 0666

Hours

7 Days

8:00am to 8:00pm Monday to Friday

9:00am to 4:00 Saturday & Sunday -

Local Hours

Email
CustomerContactandCareMailbox@bendigoadelaide.com.au*
Customer menu guide

Our specialised staff are trained to assist with your query. View our Customer Menu and a "key ahead" guide for the most common queries.


  • Phone & e-banking registration & support
  • General account information
  • Savings & investment inquiries
  • New loan inquiries

Registered Head Office:

Address
The Bendigo Centre
Bendigo, Victoria 3550
Australia
Postal address
PO Box 480
Bendigo, Victoria 3552
Australia
BSB
633-000
SWIFT code
BENDAU3B
BPAY
Bendigo Bank Loans & Credit Card
Biller name
Payments
Code
342949
Contact us on

* If you use this service to request advice, information or documents to be sent to you by email, you agree to advice, information or documents being provided by a link contained in an email to you.

  • Lost or stolen cards

    In Australia

    Telephone: 1800 035 383 (Freecall)
    or visit your nearest Bendigo Bank branch
    Note: It may take up to 5 business days before you receive a new card

    Overseas

    Telephone: +61 3 5485 7872 (24 hours x 7 days)

    Visa card holders

    Visit www.visa.com for a toll free number in your country.

    or call collect +1 303 967 1090 (24 hours x 7 days)

    Mastercard holders

    Visit www.mastercard.com for a toll free number in your country.

    or call collect +1 636 722 7111 (24 hours x 7 days)

  • Customer Feedback

    At Bendigo Bank, we're always keen to find out ways to improve our customer service. If you have any feedback, suggestions or concerns related to banking with Bendigo Bank, please tell us.

    Telephone
    1300 361 911

    +61 3 5485 7911

    Fax:
    1300 367 615
    Email
    feedback@bendigoadelaide.com.au
    Feedback form
    Hours

    8:30am to 7:30pm Victorian time, Monday to Fridays

  • Careers

    All banks are not the same. At Bendigo and Adelaide Bank we celebrate that difference. The difference in the way we think, the way we work, the way we treat our customers and the way we respond.

    Read More

  • Request for information

    If you would like any further information about our products or services, simply fill in your details, tell us which products or services interest you, then click on Request Information.

  • Disputed transactions

    To query or dispute a MasterCard, Visa, ATM or EFTPOS transaction, simply download and complete the PDF form below, then:

    To download the Card Transaction Dispute form simply click the PDF icon below.

    Card Transaction Dispute Advice form

     

    Note: For Bendigo Bank cardholders only. Other cardholders, please contact your own financial institution if you have experienced a problem using a Bendigo Bank ATM.

  • Share registry

    Contacting our Share Registry

    Mail: Share Registry
    Bendigo and Adelaide Bank Limited
    PO Box 480
    Bendigo Victoria 3552
    Telephone: (03) 5485 6393 or 1800 646 042
    Facsimile: (03) 5485 7655
    Email: share.register@bendigoadelaide.com.au

    Community Bank® Company Shareholders
    If you have any questions regarding Community Bank® Company Shartes, you need to contact the respective Community Bank® Company Secretary or Community Bank® Branch for asssitance. For contact details visit http://www.bendigobank.com.au/public/community/our-branches

    ASX Customer Service Centre1300 300 279 (local call from anywhere in Australia).
  • National relay service

    Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

    • TTY users phone 133 677 then ask for 1300 BENDIGO (1300 236 344).
    • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 BENDIGO (1300 236 344).
    • Internet relay users connect to the NRS (see http://www.relayservice.com.au for details) and then ask for 1300 BENDIGO (1300 236 344).