Request to Cancel a Cheque

To request for a cheque to be cancelled, choose the Customer Services category from the top navigation menu and click the Request to Cancel a Cheque item from the side navigation menu.

The account you want to cancel a cheque for must be available via Bendigo e-banking and must require only one (1) signatory to authorise the transaction. This feature is not available for Bank Cheques that have been purchased from a branch; only cheques that have been written from a cheque book attached to the account.

To facilitate the cancellation of a cheque that requires more than one (1) signatory to authorise the transaction all required signatories must attend a branch. For example, if you have 10 authorised signatories for an account and any cheque withdrawal requires two (2) signatories to authorise the transaction then two (2) of the authorised signatories must attend a branch to request a cancellation.

Please enter all of the following information:

Cheque Number

Enter the number of the cheque that is to be cancelled.

Account Number

Select from your available cheque accounts using the drop down list labelled Account Number.

Amount

Enter the amount that the cheque was written for.

Payee Name

Enter the payee name written on the cheque.

Date of Issue

Enter the date you wrote the cheque

Reason for Cancellation

Select the radio button which describes the reason for the cheque being cancelled from ‘Lost’, ‘Stolen’ or ‘Other’. When you click inside the button, a dot will appear to indicate that it has been selected. If ‘Other’ is selected, further details must be entered in the comments box provided.

Action Buttons

There are two action buttons available:

Submit Request

Pressing the Submit Request button will take you to the Request to Cancel a Cheque - Approve screen.

Clear

Pressing the Clear button will clear the input fields on the screen.

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Request to Cancel a Cheque Approval

After selecting the Submit Request button on the Request to Cancel a Cheque screen you will be presented with the Request to Cancel a Cheque - Approve screen allowing you to confirm the information you have selected.

Action Buttons

There are two action buttons available:

Approve Request

Pressing the Approve Request button will submit the request for processing. This is the final point where you can decide whether or not to proceed, so you should ensure that the details are correct before selecting this option.

If you choose to approve the request you will be advised that your request for a cheque cancellation has been submitted to the appropriate staff. You will be advised within two (2) Banking Business days via Secure Email of the result of your request. Your request may be unsuccessful if the cheque has already been presented. For further information please contact us on 1300 BENDIGO (1300 236 344).

Cancel Request

Pressing the Cancel Request button will cancel the request and return you to the initial Request to Cancel a Cheque screen.

Note: Bendigo Bank may debit your account with a fee each time you request that a cheque be cancelled. For a full list of fees and charges please contact us on 1300 BENDIGO (1300 236 344), visit your local branch or refer to our Schedule of Fees, Charges and Transaction Account Rebates booklet.