Payee List

You can view your Payee List by choosing the Payments category from the top navigation menu and clicking on the Payee List item from the side navigation menu.

The Payee List supports the initial set up and maintenance of your own set of payees. Each pre-nominated payee is automatically assigned its own 'quick code' for easy reference for future use. The maximum number of each type of payee that can be listed is 999. The Payee List screen displays all pre-nominated payees along with the Payee ID (quick code), Payee Name, Account Number (to be paid) and Description (if applicable), and a pre-nominated payment Amount (optional). If there are no pre-nominated payees a message will advise you "There are no Payees currently set up".

Sort By:

By selecting a Sort By option from the dropdown list labelled Sort By you can sort your payees in a manner that will make it easier to find the payee that you are looking for. You can select any of the following sort criteria: Payee Number (which is the default); Payee Name; Description/Reference; Biller/BSB or Account Number and then on the confirmation page you can choose if you would like the list sorted in ascending or descending order.

The sort order selected will be reflected in all payee dropdown lists within Bendigo e-banking.

Show me:

If you have an extensive Payee List and want to quickly review one particular payee type, there is a filter option allowing you to show only a particular payee type by selecting the relevant type from the drop down list labelled Show Me. The default option is to show ‘All’ payees.

Note: An * shown in the Payee # column indicates that the payee has been selected to be shared with at least one other signatory.

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Adding Payees

There are now several options available to you when adding a payee:

• Copy from Shared - allows you to select a payee whose details have already been established by a signatory that has access to common accounts and has chosen to share that payee with you. This enables you to quickly add common payees to your list without needing to refer to paper documentation.
• Add New BPAY - allows you to pay any Biller participating in the BPAY® scheme using the Biller Code and Account Number/Reference from your bill. BPAY® is available to all Bendigo e-banking users who hold a transaction account.
• Add New Pay Anyone - allows you to make payments to any financial institution in Australia using a BSB, account number and account name. In order to use the Pay Anyone service, you must first purchase a Security Token then contact us on 1300 BENDIGO (1300 236 344) or visit your local branch to register for the service.
• Add New TT (Telegraphic Transfer) - allows you to make payments to other financial institutions in Australia and around the world. In order to use the Telegraphic Transfer service, you must first purchase a Security Token then contact us on 1300 BENDIGO (1300 236 344) to register. Depending on which Telegraphic Transfer services you are registered for, options available to you may be – Add New Domestic TT, Add New Foreign TT or Add New Foreign to Foreign TT.

Further information regarding adding each type of payee can be found below:

BPAY®

To set up a new BPAY® payee select the ‘Add New BPAY’ option from the drop down list labelled Add New Payee. You will be asked to enter the following information:

BPAY Biller Code

Enter the Biller Code detailed on the bill or statement of account. The Biller Code is generally listed in the payment options section of your bill and may be noted alongside the BPAY® symbol. If you cannot locate the Biller Code please contact the Biller directly for further advice.

Account Number

Enter the account number that appears on your bill or statement of account. The account number may also be referred to as a "Reference Number", "Customer Reference Number" or "CRN" by different Billers. Information regarding the account number you will require when making a payment is generally listed next to the Biller Code or BPAY® logo on your bill. If you cannot locate the account number please contact the Biller directly for further advice.

Description (optional)

You can enter a description for your own reference purposes. This is particularly useful if you pay multiple bills to the same Biller (e.g. Telstra (mobile and home bill) or City Council (water rates and land rates)).

Amount (optional)

You can enter a pre-nominated amount if desired. The amount can be changed each time you pay a bill.

Share with

You have an option to indicate whether you want to share the payee with any other signatories. If it is a personal payee then you would generally select to share with “No-one else”.

If the payments are made from an account that has multiple signatories and those signatories all have or will have Bendigo e-banking then to reduce their work effort you can share the payee details with selected signatories. Select the Share with option which allows you to “Select who can copy this payee’s details”. Any other signatories that have access to the same accounts as you will be displayed. Putting a check in the box beside those signatories’ names will allow them to copy the payee information into their Payee List when they login to Bendigo e-banking.

Action Buttons

There are two action buttons available:

Continue

Pressing the Continue button will direct you to the Payee List – Confirm New BPAY Payee screen.. A check is performed at this time to ensure that the account number to be paid conforms to basic account numbering rules for that particular Biller. If the check is unsuccessful, you will be advised with an appropriate message and requested to change the details. Otherwise, you will be asked to confirm the details you have entered by clicking Approve, or if you have made a mistake click Cancel and re-enter the details.

If you have a Security Token activated for adding a new BPAY payee you will be required to enter an Authentication Key prior to selecting the Approve button.

Cancel

Pressing the Cancel button will discard any details you have entered and return you to the Payee List screen.

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Pay Anyone

To set up a new Pay Anyone payee select the ‘Add New Pay Anyone’ option from the drop down list labelled Add New Payee. You will be asked to enter the following information:

BSB Number

The BSB (branch) number of the financial institution where the "to" account resides. This field must contain six (6) digits.

Account Number

The account number of the account you are transferring funds "to". This field can contain a maximum of nine (9) digits. If making a payment to a Credit Card account where the account number is also the card number you will need to make the payment via an alternate method, such as BPAY®.

Account Name / Title

The name of the account you are transferring to (e.g. “F Bloggs” or “Smith Corporation”).

Reference

You must enter a reference for your own purposes or to uniquely identify the transaction for the recipient (e.g. Invoice 12345). The default reference shown for all new payees is the account name of the primary account you have registered for Bendigo e-banking, regardless of which account you choose to make a payment from. This reference can be overtyped if required and will appear in the recipient account statement as well as your own. There is a limit of 18 characters (including spaces) available in this field to conform to transmission rules via the APCA (Australian Payments Clearing Association) – BECS (Bulk Electronic Clearing System) processing regulations.

Amount (optional)

You can enter a pre-nominated amount if desired. The amount can be changed each time you make a payment.

Share with

You have an option to indicate whether you want to share the payee with any other signatories. If it is a personal payee then you would generally select to share with “No-one else”.

If the payments are made from an account that has multiple signatories and those signatories all have or will have Bendigo e-banking then to reduce their work effort you can share the payee details with selected signatories. Select the Share with option which allows you to “Select who can copy this payee’s details”. Any other signatories that have access to the same accounts as you will be displayed. Putting a check in the box beside those signatories’ names will allow them to copy the payee information into their Payee List when they login to Bendigo e-banking.

Action Buttons

There are two action buttons available:

Continue

Pressing the Continue button will direct you to the Payee List – Confirm New Pay Anyone Payee screen. A check is performed at this time to ensure that the BSB and account number to be paid conform to basic account numbering rules. If the check is unsuccessful, you will be advised with an appropriate message and requested to change the details. Otherwise, you will be asked to confirm the details you have entered by clicking Approve, or if you have made a mistake click Cancel and re-enter the details.

If you have a Security Token activated for adding a new Pay Anyone payee you will be required to enter an Authentication Key prior to selecting the Approve button.

Cancel

Pressing the Cancel button will discard any details you have entered and return you to the Payee List screen.

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Telegraphic Transfer (TT)

Add New Domestic TT

To set up a new domestic Telegraphic Transfer payee select the ‘Add New Domestic TT’ option from the drop down list labelled Add New Payee.

Payee Description

You can enter a reference for your own purposes or to uniquely identify the transaction (e.g. Bloggs Inc.).

Ordering Customer Name

Enter your customer name. The name has to be the same as the name that appears on the account the funds are being debited from. The maximum number of characters, including spaces, is 35.

Ordering Customer Address

Enter your street address. Using the drop down list select your country of residence.

Note: The ordering customer address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the ordering customer address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury Operations purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the ordering customer address you have entered is a street address and your payment is rejected please contact us on 1300 BENDIGO (1300 236 344).

Amount (optional)

You can enter a pre-nominated amount if desired. The amount can be changed each time you make a payment.

Beneficiary Details:

BSB Number

The BSB (branch) number of the financial institution where the beneficiary account resides. By entering a valid BSB number this will pre-populate the beneficiary bank details on the Telegraphic Transfer - Confirm New Domestic TT Payee screen.

Account Name

The name of the account you are transferring to (e.g. F Bloggs).

Account Number

The account number of the account you are transferring funds to.

Residential Address

The residential address of the beneficiary. Using the drop down list select the beneficiary’s country of residence.

Note: The beneficiary’s address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the beneficiary’s address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the beneficiary address you have entered is a street address and your payment is rejected please contact us on1300 BENDIGO (1300 236 344).

Share with

You have an option to indicate whether you want to share the payee with any other signatories. If it is a personal payee then you would generally select to share with “No-one else”.

If the payments are made from an account that has multiple signatories and those signatories all have or will have Bendigo e-banking then to reduce their work effort you can share the payee details with selected signatories. Select the Share with option which allows you to “Select who can copy this payee’s details”. Any other signatories that have access to the same accounts as you will be displayed. Putting a check in the box beside those signatories’ names will allow them to copy the payee information into their Payee List when they login to Bendigo e-banking.

SWIFT Code (Optional)

Enter the SWIFT Code of the Financial Institution where the beneficiary holds their account.

Reference (optional)

You can enter a reference for your own purposes or to uniquely identify the transaction for the beneficiary (e.g. Invoice 12345).

Action Buttons

There are two action buttons available:

Continue

Pressing the Continue button will direct you to the Payee List - Confirm New Domestic TT Payee screen. A check is performed at this time to ensure the BSB and account number to be paid conforms to basic account numbering rules. If the check is unsuccessful, you will be advised with an appropriate message and requested to change the details. Otherwise, you will be asked to confirm the details you have entered by clicking the Approve button.

Cancel

Pressing the Cancel button will discard any details you have entered and return you to the Payee List screen.

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Add New Foreign TT

To set up a new foreign Telegraphic Transfer payee select the ‘Add New Foreign TT’ option from the drop down list labelled Add New Payee.

Payee Description

You can enter a reference for your own purposes or to uniquely identify the transaction (e.g. Bloggs Inc.).

Ordering Customer Name

Enter your customer name. The name has to be the same as the name that appears on the account the funds are being debited from. The maximum number of characters, including spaces, is 35.

Ordering Customer Address

Enter your street address. Using the drop down list select your country of residence.

Note: The ordering customer address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the ordering customer address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the ordering customer address you have entered is a street address and your payment is rejected please contact us on 1300 BENDIGO (1300 236 344).

Payment Currency

Using the drop down list labelled Payment Currency select the currency in which you would like the funds transferred. For example, by selecting ‘USD - United States Dollar’ your payment will be sent to the beneficiary in United States Dollars.

Two radio buttons allow you to specify if the amount to be entered is in the ‘Payment Currency’ or the ‘AUD Equivalent’. Click inside the appropriate radio button to indicate your required option. When you click inside the button, a dot will appear in the middle to indicate that is has been selected.

Note: The default selection is to have the funds sent in the ‘Payment Currency’. This indicates that the amount you are entering is to be sent in the currency that you have selected (e.g. USD - United States Dollars).

If you select to send the ‘AUD Equivalent’ the amount being entered is to be the Australian Dollar (AUD) equivalent of the foreign currency selected. The ‘AUD Equivalent’ option is beneficial when you do not know the total foreign currency amount or you only want to send a certain AUD amount to the recipient.

Amount (optional)

You can enter a pre-nominated amount if desired. The amount can be changed each time you make a payment.

Beneficiary Details:

Bank Branch Number

The Bank Branch number of the financial institution where the beneficiary account resides.

Bank Name

The name of the financial institution where the beneficiary account resides.

Bank Address

The physical address of the financial institution where the beneficiary account resides. Using the drop down list select the financial institution’s country of residence.

The bank address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the Bank address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury Operations purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the bank address you have entered is a street address and your payment is rejected, please contact us on 1300 BENDIGO (1300 236 344).

Account Name

The name of the account you are transferring to (e.g. F Bloggs).

Account / IBAN Number

The account number of the account you are transferring funds to.

Residential Address

The residential address of the beneficiary. Using the drop down list select the beneficiary’s country of residence.

Note: The beneficiary’s residential address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the beneficiary’s address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the beneficiary address you have entered is a street address and your payment is rejected please contact us on 1300 BENDIGO (1300 236 344).

Share with

You have an option to indicate whether you want to share the payee with any other signatories. If it is a personal payee then you would generally select to share with “No-one else”.

If the payments are made from an account that has multiple signatories and those signatories all have or will have Bendigo e-banking then to reduce their work effort you can share the payee details with selected signatories. Select the Share with option which allows you to “Select who can copy this payee’s details”. Any other signatories that have access to the same accounts as you will be displayed. Putting a check in the box beside those signatories’ names will allow them to copy the payee information into their Payee List when they login to Bendigo e-banking.

SWIFT Code (Optional)

Enter the SWIFT Code of the Financial Institution where the beneficiary holds their account.

Reference (optional)

You can enter a reference for your own purposes or to uniquely identify the transaction for the beneficiary (e.g. Invoice 12345).

Action Buttons

There are two action buttons available:

Continue

Pressing the Continue button will direct you to the Payee List - Confirm New Foreign TT Payee screen.

Cancel

Pressing the Cancel button will discard any details you have entered and return you to the Payee List screen.

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Add New Foreign to Foreign TT

To access the Foreign to Foreign Telegraphic Transfer service you must hold a Foreign Currency account with the Bendigo and Adelaide Bank Treasury Operations department. To set up a new foreign to foreign Telegraphic Transfer payee select the ‘Add New Foreign to Foreign TT’ option from the drop down list labelled Add New Payee.

Payee Description

You can enter a reference for your own purposes or to uniquely identify the transaction (e.g. Bloggs Inc.).

Ordering Customer Name

Enter your customer name. The name has to be the same as the name that appears on the account the funds are being debited from. The maximum number of characters, including spaces, is 35.

Ordering Customer Address

Enter your street address. Using the drop down list select your country of residence.

Note: The ordering customer address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the ordering customer address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the ordering customer address you have entered is a street address and your payment is rejected please contact us on 1300 BENDIGO (1300 236 344).

From Account

Enter the Foreign Currency Account Number that you would like the funds debited from (i.e. USD1234). If you do not know your Foreign Currency Account Number please contact the Bendigo and Adelaide Bank Treasury Operations department directly.

Payment Currency

Using the drop down list labelled Payment Currency select the currency in which you would like the funds transferred in. For example, by selecting ‘USD - United States Dollar’ your payment will be sent to the beneficiary in United States Dollars.

Amount (optional)

You can enter a pre-nominated amount if desired. The amount can be changed each time you make a payment.

Beneficiary Details:

Bank Branch Number

The Bank Branch number of the financial institution where the beneficiary account resides.

Bank Name

The name of the financial institution where the beneficiary account resides.

Bank Address

The address of the financial institution where the beneficiary account resides. Using the drop down list select the financial institution’s country of residence.

Note: The Bank address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the Bank address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury Operations purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the Bank address you have entered is a street address and your payment is rejected please contact us on 1300 BENDIGO (1300 236 344).

Account Name

The name of the account you are transferring to,(e.g. F Bloggs).

Account / IBAN Number

The account number of the account you are transferring funds to.

Residential Address

The residential address of the beneficiary. Using the drop down list select the beneficiary’s country of residence.

Note: The beneficiary’s address must be a street address and not a PO BOX, GPO BOX or LOCKED BAG as legislative requirements prevent us from sending Telegraphic Transfers with a PO BOX, GPO BOX or LOCKED BAG in the beneficiary’s address. If a PO BOX, GPO BOX or LOCKED BAG is listed the transfer request may be delayed or denied. Address is for Treasury Operations purposes only and will not be used for promotional material. The maximum number of characters, including spaces, is 105.

If the beneficiary address you have entered is a street address and your payment is rejected, please contact us on 1300 BENDIGO (1300 236 344).

Share with

You have an option to indicate whether you want to share the payee with any other signatories. If it is a personal payee then you would generally select to share with “No-one else”.

If the payments are made from an account that has multiple signatories and those signatories all have or will have Bendigo e-banking then to reduce their work effort you can share the payee details with selected signatories. Select the Share with option which allows you to “Select who can copy this payee’s details”. Any other signatories that have access to the same accounts as you will be displayed. Putting a check in the box beside those signatories’ names will allow them to copy the payee information into their Payee List when they login to Bendigo e-banking.

SWIFT Code (Optional)

Enter the SWIFT Code of the financial institution where the beneficiary holds their account.

Reference (optional)

You can enter a reference for your own purposes or to uniquely identify the transaction for the beneficiary (e.g. Invoice 12345).

Action Buttons

There are two action buttons available:

Continue

Pressing the Continue button will direct you to the Payee List - Confirm New Foreign to Foreign TT Payee screen.

Cancel

Pressing the Cancel button will discard any details you have entered and return you to the Payee List screen.

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Modifying Payees

To modify details of an existing payee, within the Payee List screen click inside the radio button to the left of the appropriate payee. When you click inside the button, a dot will appear in the middle to indicate that it is selected. Once the correct payee is selected click the Modify button to advance to the Payee List - Modify Payee screen where you can complete the required modifications.

You have an option to indicate whether you want to share the payee with any other signatories. If it is a personal payee then you would generally select to share with “No-one else”.

If the payments are made from an account that has multiple signatories and those signatories all do have or will have Bendigo e-banking then to reduce their work effort you can share the payee details with selected signatories. Select the Share with option which allows you to “Select who can copy this payee’s details”. Any other signatories that have access to the same accounts as you will be displayed. Putting a check in the box beside those signatories’ names will allow them to copy the payee information into their Payee List when they login to Bendigo e-banking.

Action Buttons

There are two action buttons available:

Update

Clicking the Update button will direct you to the Payee List - Confirm Modify Payee screen allowing you to confirm the changes and Approve or Cancel.

If you have a Security Token activated for adding a new payee, depending on the information you are updating, you may be required to enter an Authentication Key prior to selecting the Update button

Cancel

Click the Cancel button to discard any changes and return to the Payee List Screen.

Note: Any future payment instruction scheduled or authorisation pending, for payees that have been modified, will remain unchanged. Therefore payment instructions for scheduled payments or payments pending authorisation will need to be cancelled and reloaded if the payment is to be made using the updated payee details. Click here for information on cancelling a future or recurring payment instruction. Click here for information on cancelling a transaction with an authorisation pending.

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Deleting Payees

To delete a payee within the Payee List screen click inside the radio button to the left of the payee number. When you click inside the button, a dot will appear in the middle to indicate that it is selected. Once the correct payee is selected click the Delete button to advance to the Payee List - Delete Payee screen.

The Payee List - Delete Payee screen will allow you to confirm that the payee details displayed are the ones you wish to delete.

Action Buttons

There will be two action buttons available:

Approve

Click the Approve button to permanently remove the details from the list of payees. This is the final point where you can decide whether or not to proceed, so you should ensure that the details are correct before selecting this option.

Cancel

Click Cancel if you do not want to delete the payee details.

Selecting either option will return you to the Payee List screen displaying confirmation of the action taken.

If a shared payee is selected for deletion, the payee details will still be available to the other signatories unless you remove the sharing authority first.

Note: Future-dated payments associated with a deleted payee will automatically be deleted.

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Print

This feature enables you to print only the relevant information contained on the current page. The navigation elements and action buttons will not be printed, ensuring that all relevant details will fit on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select the Print button to direct the print-out to your preferred printer or the Close button to return to your Bendigo e-banking window.