To send a Secure Email message choose the Secure Email category from the top navigation menu and click the Send Secure Email item from the side navigation menu.

The Send Secure Email screen will then be displayed containing the following information:

To

This field will contain only the Bank's internal department names. If you want to send an email to a recipient other than Bendigo Bank, you will need to use your own email program supplied to you by your Internet Service Provider.

Category

An optional field where you can provide a general classification of the type of query you are asking (e.g. Account Inquiry, e-banking Inquiry, Card Inquiry). You may select an appropriate category from the drop down list labelled Category to allow us to direct your query to a more specific area.

Subject

Enter a short description of your Secure Email message. Where possible, the subject line you enter should be relevant to the content of your email, and should convey the main purpose of your email message.

Type your message in the area provided directly below the Subject box.

You can press the Return or Enter key on your keyboard to force line breaks within your message. Line breaks can be used to format your text, start new paragraphs, or simply to help the text to fit neatly into the box.

Secure Email allows up to 2560 characters per message, including spaces, and will not accept attachments.

Note: If you take too long to type a Secure Email message you could be timed out and lose the information you have written. You will then have to start again. If you need to type a lengthy Secure Email message it is best to use a standard text editor (e.g. Word) and then cut and paste the text from that program into the Secure Email message field just prior to sending.

Action Buttons

There are two action buttons available:

Send

Pressing the Send button will immediately send the message to Bendigo Bank.

Clear

Pressing the Clear button will clear the input fields on the screen.

Note: Secure Emails will be processed during Contact Centre Hours of operation as listed within the Secure Email and Customer Services screens. If your query is urgent we recommend that you contact us via telephone on 1300 BENDIGO (1300 236 344) or visit your local branch where possible. Times shown are Australian Eastern Standard Time (AEST). Daylight Saving time applies when it is active in Victoria (AEDST).

For urgent after hours cancellation of Lost/Stolen Cards, or suspension of Internet/Telephone Banking, please call 1800 035 383.