Frequently asked questions
About Easy Money card upgrade program
As part of our commitment to offer our customers more value, we have conducted a comprehensive review of our debit card products. As a result, Easy Money card will be replaced with the new Debit Mastercard. With a great range of new features, we think you’ll agree your upgrade to the Debit Mastercard is something to get excited about.
The Debit Mastercard allows you to continue using their card as you do now, with the added benefits of:
- Online shopping
- Tap & Go™
- Overseas card access with even more security
Bendigo Bank will look after the whole process. All you need to do is ensure your contact details are up to date and activate your new card when it arrives.
Communications will be sent in multiple stages, beginning in June 2023.
Using Card Controls in your e-banking app, you can toggle off certain transaction types (online, international etc) and some merchant types (gambling, video games etc). You can find more information at manage my transactions page.
Card activation
You will receive a notice from us first, then in around 30-45 days you will see your new card arrive in the mail.
Simply follow the instructions on the card mailer to activate your card and start spending.
You should activate your card as soon as you receive it to ensure you don’t lose card access to your account.
Bendigo Bank will close this off for you. You will just be required to dispose of the card.
PIN setup
Yes, you will be required to set a new PIN when you activate the card.
You can set any PIN number you wish on your new card. We suggest this is a completely new PIN for security purposes.
Digital wallets
Yes, you can. For detailed information on how to do this for your preferred digital wallet, see Mobile payments.
Card replacement
If you have already received the first notice from us, your card will be with you within the next 30-45 days. If it is past this time but you haven’t received your card, you can close the card in your e-banking or by calling us at 1800 035 383.
No, your account number & account type will remain the same.
Yes, you will receive a brand new card number.
Account changes - personal details
Please ensure all your contact & account details are updated as soon as you can.
All notices and the card will be sent to your main postal address and email address in our system.
Things you should know
Terms, conditions, fees and charges apply and are subject to change. Mastercard and the circles design and Tap & Go are registered trademarks of Mastercard International Incorporated. Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879.