Upper Coomera Bendigo Bank

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This week we introduce Tracy Wensley, who has been working as a Customer Service Officer in our #Ormeau branch since August 2015. Tracy brings 15 years of banking experience to our three branches and is excited to work for #BendigoBank because of its connection to its local community and the strong customer focus. “In the short time I’ve been here I’ve noticed that our customers like the fact that we’re not highly pressurised to constantly ‘sell, sell, sell’. They recognise that we’re actually taking the time to chat with them, learn about their backgrounds and then do our best to bring value to their lives. This is a very pleasant change to my previous employer.” said Tracy. Tracy’s previous bank, along with many others, are shifting towards machine services and greater automation and she is concerned that this takes away from the personal relationship with customers. “There was an older lady who recently came in to inquire with me about Bendigo’s banking services. She said her bank didn’t seem to care about her anymore and she had to drive all the way to Beenleigh just to get to her nearest branch. We ended up talking for about an hour and she took all the information away with her.” Tracy explained. “She was back the next week to open up her account and is now happy again. She lives right by our Ormeau branch which is next to all the shops and allows her to combine her grocery shopping and banking. We have gotten to know each other quite well, and now she visits us for a regular chat.” Tracy added. Come and see Tracy in our Ormeau branch or email her at tracy.wensley@bendigoadelaide.com.au

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Contact details

Shop 10 Upper Coomera Shopping Village
Cnr Reserve & Tamborine Oxenford Rd
Upper Coomera QLD 4209
(07) 5500 0496
(07) 5500 0498
Email us
  • ATM (pin changing)
  • Business Banker
  • Financial Planner
Operating Hours
Mon-Fri 9:00am-5:00pm
Upper Coomera Bendigo Bank