Bendigo Bank e-banking

To display a summary of all your accounts registered with Bendigo e-banking and their balances, choose the Accounts category from the top navigation menu and click the Account Balances item from the side navigation menu.

Messages

From time to time you may notice messages appearing at the top of the Account Balances screen just under the title line. These messages are typically known as a "call to action" as they require you to take some form of action.

Messages displayed on the Account Balances screen can include items such as:
     You have 2 new Secure Emails
     You have 3 Authorisations Pending
     You have 2 Bulk Payments Pending Acceptance

These messages contain a hyperlink directly to the function that relates to the message. By clicking on the blue underlined portion of the message (the hyperlink) you will be transferred directly to the appropriate function to take action. Once you have completed the required action (e.g. read your new Secure Email) the message will be removed from the Account Balances screen.

The following information will be displayed for each account listed:

Customer Name

The full title of each Customer record you have registered with Bendigo e-banking will be displayed above each account information box with the available accounts for each customer number listed below it.

Account Name

The default account type description (e.g. Savings Account, Statement Account) will be displayed for each account and will show as a hyperlink.

By clicking on the hyperlink you will be taken to the Account History screen and 14 days of history will be displayed for the selected account.

To customise your account name select the Display Options item from the Accounts menu and the Account Descriptions option will be displayed. By entering your own description your accounts are easier to recognise on the Account Balances screen and within Bendigo e-banking.

BSB - Account Number

The BSB number and account number of each account is displayed in this column. These are the numbers you should use to direct funds to or from your account using external systems such as Direct Debits, Direct Credits or other bank’s Pay Anyone services.

Current Balance

The current balance of each account is listed and will be coloured red if your balance is overdrawn. For a credit card account, a balance shown in red with a 'minus' symbol (-) indicates that your credit card is in a credit balance.

All account balances are current as of the last time the bank posted transactions to your account. You may have transactions that have not yet appeared in the balance (e.g. cheques that have not yet been presented).

Available Funds

Available funds are the amount available for withdrawal from your account. The available funds in your account are equal to the current balance less any amounts that may be on hold (e.g. credit card purchases or cheque deposits).

In the case where your account has an approved overdraft or credit limit the available balance equals the credit limit less the current debit balance, less any amounts on hold.

In the case where a Mortgage Loan account shows the Available Balance as a blue hyperlink, selecting the hyperlink will direct you to the Account Details - Results screen where you can view information regarding the Mortgage Loan account. For further information regarding the Account Details – Results screen please refer to Account Details.

Customer Number

Shows a Bendigo Bank generated customer number and ledger for each account listed.

Note: Customers will be able to see a maximum of 99 accounts under each customer number, with a maximum overall of 99 accounts. When a customer number is first linked all accessible accounts will be displayed. To reduce the number of accounts visible under each customer number select the Display Options item from the Accounts menu and then choose Select Accounts. Any accounts that you want to exclude from your display list can be deselected. Any additional accounts that you want to see can then be selected up to a maximum of 99 accounts. For further information regarding this feature refer to Display Options - Select Accounts.

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Security Token Messages

Across the heading line on the Account Balances page next to the Print and Help links there is a message / call to action which is specifically related to your Bendigo e-banking Security Token and its status. Unlike other messages / calls to action within Bendigo e-banking, the hyperlink will remain on the screen even once you have actioned it, however the description of the hyperlink will change according to the status of your Security Token. By clicking on the hyperlink you will be taken to the Order Token or Activate Token screen depending on the current status of your Security Token or order.

Call to Action	Status	Hyperlink Destination
Order token now?	You have already seen the Security Token order screen but rather than ordering, you selected ‘Not Now’.	You will be redirected to the Order Token screen where you can order your Security Token.
Token order in progress.	You have ordered your Security Token and the order is currently being processed.	You will be redirected to the Order Token screen where you will be able to see the details of your order.
Activate Token?	Your Security Token is ready to be activated. If you have not as yet received your Security Token, it will arrive within three business days.	You will be redirected to the Activate Token screen which will allow you to activate your Security Token for the required services once you have received it.
Token Service Activation.	Your Security Token has been activated and you have the option to change your selections or activate it for other services.	You will be redirected to the Activate Token screen which will show you the current activation choices you have made and allow you to make changes. Note: You cannot deactivate your token via the Activate Token screen. If you need to deactivate it, you will need to contact us on 1300 BENDIGO (1300 236 344).

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This feature enables you to print only the relevant information contained on the current page. The navigation elements and action buttons will not be printed, ensuring that all relevant details will fit on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select Print button to direct the print-out to your preferred printer or Close to return to your Bendigo e-banking window.