BPAY View® (BPAY View) is a service which allows you to receive, view and pay your bills online. The service is a delivery option to allow you to receive your regular bills through Bendigo e-banking and alleviate the need for you to receive paper bills.
To access this function, choose the Payments category from the top navigation menu and click the BPAY View item from the side navigation menu. The BPAY View Registration screen will be displayed initially. Once you have registered for the service the BPAY View - Bill Summary screen will be displayed.
Once you are registered for the service and have accepted the Terms and Conditions you may initiate requests to the Billers you nominate to receive future bills online. Most Billers will discontinue delivery of paper bills at this time; however some Billers may continue to send you paper bills for an undisclosed amount of time.
After receiving your bill online you will be presented with a bill summary which is an outline of your bill including the amount, due date and who the bill is from. At this time you will also be able to view the detail of the bill. This detail is received from the Biller and is an electronic copy of your bill in a more complete format.
Top
BPAY View - Bill Summary
The BPAY View - Bill Summary screen allows you to view a summary of your bill(s). From this point you may also select a bill and view the bill details, make a payment or mark the bill as actioned.
Choose the Payments category from the top navigation menu and click the BPAY View item from the side navigation menu. This will display the BPAY View - Bill Summary screen.
Status
Displays the bill summary status as ‘Unread’, ‘Read’ or ‘Actioned’. A bill summary will remain ‘Unread’ until the bill summary is selected and the detail is viewed using the View Details button. Once the detail is viewed the status will update to ‘Read’. You may action a bill using the Mark as Actioned button; this will change the bill summary status to ‘Actioned’. Action taken comments, entered by you when marking a bill as actioned, will also appear once the bill summary has been actioned.
Due Date/Bill Detail Retention Date
The due date of the bill you have received is displayed in this column followed by the Bill Detail Retention Date. The Bill Detail Retention Date is the date to when the Bill Detail will be available via the View Details button. The Biller only allows the bill detail to be available for a certain period of time and the expiry date will be listed under the Bill Detail Retention Date; after this date has passed Bendigo e-banking will remove the bill summary immediately, or within a certain period after that date.
Biller Code - Biller Name - Reference / Account Number
Displays the Biller Code and Biller Name of the Biller that the bill summary has been received from followed by the Account/Reference number (CRN) that relates you to the Biller.
Min Due/ Total Due
The minimum amount payable followed by the total amount due for the bill.
Action Buttons
There are three action buttons available:
View Details
Pressing the View Details button will open a new window. The new window will display a more comprehensive detail of your bill.
Make Payment
Pressing the Make Payment button will initiate the Make Payment process. For further details refer to Make Payment.
Mark as Actioned
Pressing the Mark as Actioned button will direct you to the BPAY View - Action Bill Summary screen.
Top
View Details
Pressing the View Details button on the BPAY View – Bill Summary screen will open a new window. The new window will display your bill in more comprehensive detail. This detail is supplied directly from the Biller and any queries regarding the detail should be discussed with the Biller directly.
The ability to save and print the bill detail will be available using existing browser capabilities (i.e. selecting the File menu then either Save or Print)
Note: The Biller only allows the bill detail to be available for a certain period of time. Bill detail will only be available until the Bill Detail Retention Date, after that date the detail for that bill will no longer be available to be viewed via Bendigo e-banking. Bill summaries will be removed after the retention date has passed, so it is advisable to print or save any bill summary you wish to keep.
Top
Replacement Bills
Billers have the option to issue a replacement bill if there are any errors on the original bill summary that has been sent through. Should a Biller issue a replacement bill, it will be treated as a new bill summary regardless of what status the original bill summary is in. This means a new bill summary email will be sent to the email address you have supplied (the email will state that the bill is a replacement), the call to action on the Account Balances screen will re-appear and the bill summary status will appear as ‘Unread’ on your bill summary list. Queries relating to the replacement bill summary should be directed to the specific Biller.
Top
Make Payment
Using the Make Payment button from the BPAY View - Bill Summary screen will take you to the Make Payment section and automatically pre-populate the payment details for you (e.g. the Biller Code, Customer Reference Number and the total amount to be paid). You may change the amount to be paid if you do not want to pay the full amount.
If you have a payee on your Payee List that matches the Biller Code and Customer Reference Number for this bill, that payee will be pre-selected for you to make the payment.
If you do not have an existing payee to pay this bill, you will be automatically taken to the Add New BPAY Payee screen with the details pre-populated (e.g. Biller Code, Customer Reference Number and the total amount of this bill). You can decide if the new payee details are to be added to your Payee List for future use. You will be required to confirm the new payee.
Some Billers use a variable Account/Reference Number (CRN) on your bill each time you receive it. For these types of Billers you will be taken to the BPAY View Payee List screen. This screen will present you with a list of payees from your Payee List that match the Biller Code from the Bill you are attempting to pay, but not the Account/Reference Number (CRN). From this screen you can select an existing payee and update the Account/Reference Number (CRN).
Top
BPAY View - Biller List
The BPAY View - Biller List screen provides you with a list of partially matched BPAY payees that you have previously established. These payees have been matched to the Biller Code on the bill you are attempting to pay, but do not match the Account/Reference Number (CRN) as some Billers use a different Account/Reference Number (CRN) on your bill each time you receive it.
This means you can select an existing payee and incorporate the new Account/Reference Number (CRN) to make the payment, without the need to establish a new payee each time this bill comes through.
Top
Print Receipt
To print a receipt for a financial transaction simply press the Print Receipt option and you will be presented with a new window containing the details of the transaction. To print these details you should use the Print button on the screen or you can use the standard Print function of your browser which is located within the File menu (i.e. click on File and then Print).
When finished you should shut down the new Print Receipt browser window by using the Close button on the screen, or by using the Close function within the File menu, or by using the Close Window button at the top right hand side of the screen.
Top
Action Bill Summary
The BPAY View - Action Bill Summary screen is available to you after selecting the Mark As Actioned button on the BPAY View – Bill Summary screen. The BPAY View – Action Bill Summary screen allows you to action your bill summaries and also add comments regarding the action taken. The Action Taken field will pre-populate with the word ‘PAID’, but this can be overtyped or added to where necessary. The action taken wording will be placed on the BPAY View - Bill Summary screen in the Status field. Actioning a bill will not remove it from your BPAY View - Bill Summary list but will change the status to ‘Actioned’ and also display your action taken.
Top
Print
This feature enables you to print only the relevant information contained on the current page. The navigation elements and action buttons will not be printed, ensuring that all relevant details will fit on the page.
To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select Print to direct the-print out to your preferred printer or Close to return to your Bendigo e-banking window. |
