Reviewing Future Payments

You can view all scheduled future or recurring payments by choosing the Payments category from the top navigation menu and clicking on the Future Payments List item from the side navigation menu.

The Future Payments List will be displayed showing all scheduled payments.

You will only be able to cancel Future Payments on those accounts where you have an Access Limit of Full Access. You will not be able to cancel Future Payments on those accounts where you have an Access Limit of No Withdrawals. You can view the Access Limit on each of your accounts by using the Account Signatories function under the Accounts menu.

The following information is provided about each payment:

Effective Date

The date the transaction will actually take place.

From Account/To Account

Your Bank account number that the payment will be withdrawn from along with account description, followed by information on where the payment will be sent.

Amount

The amount of the transaction.

When

This shows how often the payment is scheduled to happen (i.e. Once or Monthly).

Status

Indicates whether the transaction has been authorised.

Ack #

The unique number allocated to each transaction.

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Cancelling Future Payments

To cancel a payment scheduled for a future or recurring date, select the payment to be cancelled by clicking on the radio button to the left of the payment date. When you click inside the button, a dot appears in the middle to indicate that it is selected. Once the payment to be cancelled has been selected click the Cancel Payment button.

The Future Payment – Cancel screen will then be displayed to confirm the cancellation details.

Action Buttons

There are two action buttons available:

Confirm Cancellation

Click the Confirm Cancellation button if you have selected the correct transaction and wish to proceed with the cancellation.

Stop Cancellation

Click the Stop Cancellation button if the payment details are not to be cancelled. You will be directed back to the Future Payments List screen.

Note: If you cancel a recurring payment all subsequent payments will also be cancelled. Therefore if you only intend to skip one payment you will need to set up a new payment instruction for the date you wish to recommence your payments.

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Changing a Future Dated or Recurring Payment

A payment scheduled for a future or recurring date can only be changed by cancelling the existing payment instruction and making a new payment.

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Unsuccessful Future Dated or Recurring Payments

A Secure Email message will be sent to you advising you of any failed attempts to process a scheduled payment. In addition, an associated Internet (unsecured) email will be generated to inform you that "You have Secure Email", but only if you enter a valid email address in your Bendigo e-banking profile. For more information on entering your email address in your profile refer to Change My Details.

Note: If a payment is unsuccessful due to insufficient funds the system will continue to attempt the payment for three (3) consecutive business days after the initial date. The initial Secure Email message will advise you that the payment will be attempted again. If the payment is unsuccessful on the fourth day an additional Secure Email will be generated to advise you that no further attempts to make payment will be made.

Bendigo and Adelaide Bank may debit your account with a fee upon four (4) consecutive unsuccessful attempts to process a payment. For a full list of fees and charges please contact us on 1300 BENDIGO (1300 236 344), visit your local branch or refer to our Schedule of Fees, Charges and Transaction Account Rebates booklet.

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Print

This feature enables you to print only the relevant information contained on the current page. The navigation elements and action buttons will not be printed, ensuring that all relevant details will fit on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select the Print button to direct the print-out to your preferred printer or the Close button to return to your Bendigo e-banking window.