Reviewing Future Transfers

You can view all scheduled future or recurring Transfers by choosing the Transfer Funds category from the top navigation menu and clicking on the Future Transfers List item from the side navigation menu.

You will only be able to cancel Future Transfers on those accounts where you have an Access Limit of Full Access. You will not be able cancel Future Transfers on those accounts where you have an Access Limit of No Withdrawal. You can view the Access Limit on each of your accounts by using the Account Signatories function under the Accounts menu.

The Future Transfers List will be displayed showing all scheduled transfers. The following information is provided about each transfer:

Created/Effective Date

The date the transaction was originally created and the date the transaction will actually take place.

From Account/To Account

The account number and description of the account that the funds are to be transferred from and to.

Amount

The amount of the transaction.

When (Ending)

This shows how often the payment is scheduled to happen (i.e. Once or Monthly).

Status

Active, Rescheduled (e.g. insufficient funds) or Error (e.g. account closed).

Ack #

The unique acknowledgment number allocated to each transaction.

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Cancelling Future Transfers

To cancel a transfer scheduled for a future or recurring date, select the transfer to be cancelled by clicking on the radio button to the left of the date. When you click inside the button, a dot appears in the middle to indicate that it is selected. Once the transfer to be cancelled has been selected click the Cancel Transfer button.

You will then be directed to the Transfer Funds – Cancel verification screen allowing you to confirm the cancellation details.

There will be two action buttons available:

Confirm Cancellation

Click the Confirm Cancellation button if you have selected the correct transaction and wish to proceed with the cancellation.

Stop Cancellation

Click the Stop Cancellation button if the details are not to be cancelled. You will then be directed back to the Future Transfers list where you can cancel another transfer if required.

Note: If you cancel a recurring transfer all subsequent payments will also be cancelled. Therefore if you only intend to skip one transfer you will need to set up a new transfer instruction for the date you wish to recommence your transfers.

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Changing a Future Transfer

A transfer scheduled for a future or recurring date can only be changed by cancelling the existing transfer instruction and making a new transfer.

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Unsuccessful Future Transfers

A Secure Email message will be sent to you advising you of any failed attempts to process a scheduled transfer. In addition, an associated internet (unsecured) email will be generated to inform you that "You have Secure Email", but only if you enter a valid email address in your Bendigo e-banking profile. For more information on entering your email address in your profile refer to Change My Details.

Note: If a transfer is unsuccessful due to insufficient funds the system will continue to attempt the transfer for three (3) consecutive business days after the initial date. The initial Secure Email message will advise you that the transfer will be attempted again. If the transfer is unsuccessful on the fourth day an additional Secure Email will be generated to advise you that no further attempts to make transfer will be made.

Bendigo Bank may debit your account with a fee upon four (4) consecutive unsuccessful attempts to process a transfer. For a full list of fees and charges please contact us on 1300 BENDIGO (1300 236 344), visit your local branch or refer to our Schedule of Fees, Charges and Transaction Account Rebates booklet.

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Print

This feature enables you to print only the relevant information contained on the current page. The navigation elements and action buttons will not be printed, ensuring that all relevant details will fit on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select the Print button to direct the print-out to your preferred printer or the Close button to return to your Bendigo e-banking window.