Bendigo e-banking takes full advantage of the security provided by your Web browser and by our Web server. Your transactions are encrypted as they travel over the Internet to ensure that anyone trying to "listen in" on your communications will not be able to decipher them.
Normally your browser displays a key or a padlock in the lower or upper right corner of its window. When you are browsing a Website that is not secure, the key or padlock will appear to be broken or will not be present. When the session is secure (such as after you logon to Bendigo e-banking), the key appears solid with a blue background, or the padlock is closed.
In addition, a Personal Identification Number (PIN) protects your Bendigo e-banking accounts. No one can access your accounts without knowing your PIN. Your PIN should never be shared with another person under any circumstances. After your PIN is verified you will be given access to the Bendigo e-banking site, allowing you to complete encrypted transactions over the Internet, using the convenience of your Web browser. Your PIN should be changed periodically. To change your PIN at any time within Bendigo e-banking choose the Customer Services category from the top navigation menu and click the Change my PIN item from the side navigation menu.
As an additional security measure Bendigo e-banking also uses a session cookie to identify and keep track of each secure connection. At the end of your session the cookie is removed from the memory of your computer. You should always ensure you logoff the system, when you have finished your banking to prevent unauthorised access to your accounts.
To logon to the Bendigo e-banking site simply type the following information into the available fields on the Bendigo e-banking Logon window:
Enter your access number, which was assigned to you when you registered for Bendigo e-banking, in the box labelled Access ID.
Enter your PIN in the box labelled PIN. Your PIN should be exactly eight (8) characters long and contain at least one (1) alphabetic character (A to Z) and at least one (1) numeric character (0 to 9). No other special characters are allowed. Alphabetic characters are not case-sensitive.
Your PIN will not be displayed on the screen. You will see asterisks (*) in place of the characters you type.
Note: It is important that you remember your PIN (particularly after you change it), as access to Bendigo e-banking will be denied after three (3) unsuccessful attempts. Also, please ensure your PIN is kept strictly confidential and is not disclosed to any other person under any circumstances.
When you select a PIN it is very important that you do NOT select numbers that represent your date of birth or letters that represent part of your name because those PINs are easily guessed by thieves. If you do select a PIN that represents your date of birth or part of your name then in most cases you will be liable for the amount of all unauthorised transactions made using those PINs.
If you hold a Security Token enter the six-digit number generated by your Security Token into the Authentication Key field. If you do not hold a Security Token this field can remain blank.
Once you have purchased and activated a Security Token for use at Bendigo e-banking Logon you cannot logon to Bendigo e-banking without it.
Click the Logon button under your Access ID and PIN to submit your entries. Once the information has been authenticated you will be presented with your account balances and can navigate through the system to complete your banking.
By accessing Bendigo e-banking you agree to the Terms and Conditions governing Bendigo e banking included in the Disclosure Documents. Please be aware that access charges may apply and fees will be incurred for some of the services offered within Bendigo e-banking. For a full list of fees and charges please contact us on 1300 BENDIGO (1300 236 344), visit your local branch or refer to our Schedule
of Fees, Charges and Transaction Account Rebates booklet.
To further protect your Bendigo e-banking, Bendigo Bank has introduced a second level of authentication in the form of a Security Token.
A Security Token is a physical device which provides an extra level of protection for your Bendigo e-banking. It looks like a key ring with a digital number display. At the press of a button it generates a “one-time” six-digit number called an Authentication Key.
Even if a thief obtains your Access ID and PIN, they will need to have an Authentication Key generated by your Security Token in order to access your accounts if you have it activated for use at logon.
You can also activate your Security Token to ‘lock’ your Payee Lists and protect your payments.
For further information on Security Tokens, click here.