Frequently Asked Questions

General Q &A

e-banking Features

Protecting Your Banking Information

Security Tokens

Technical Requirements

Payments - BPAY® /Pay Anyone

Funds Transfer and Account Information

General Q & A

1. What is e-banking?

2. How do I apply for e-banking?

3. When can I use the e-banking service?

4. Are there any fees charged for use of the e-banking service?

5. Who do I contact if I have any questions or comments regarding the e-banking service?

6. What should I do if I am not a Bendigo Bank customer but want to use the Bendigo Bank e-banking service?

7. How do I register my email address?

e-banking Features

1. Can I use e-banking to access my Personal and Business Accounts?

2. Can I use e-banking to make payments to accounts at other banks?

3. Are there any accounts that I can't transfer funds from?

4. Can I download transactions to a financial management software package such as MYOB?

5. What is the 'Authorisations' feature?

6. What is the 'Payments' feature?

7. What is the 'Secure Email' service?

8. Am I able to order cheque books, and bank statements via the e-banking service?

Protecting Your Banking Information

1. What security measures has the bank put in place to protect my data?

2. How do I change my Access PIN?

3. Do joint account holders, such as my spouse, have to sign up individually to access the service?

4. Can I allow other people to access my accounts using e-banking?

5. What do I do if I forget my Access ID and PIN?

6. Can I use the same PIN for Phone and e-banking?

7. What can I do to ensure the protection of my banking details?

8. What should I do if I think somebody else is accessing my accounts without permission?

9. What is the purpose of data encryption?

10. Why does my e-banking session automatically time-out?

11. I am receiving the message "Root Certificate has expired". Is my e-banking session still secure?

Security Tokens

1. What do I do if I already have a Security Token?

2. Why do I need a Security Token?

3. What is a Security Token?

4. What is the difference between the 2 Security Tokens?

5. How do I order a Security Token?

6. How do I know if I have been made the offer to order a security token online?

7. How much is a Security Token?

8. Will I receive a Tax Invoice?

9. Can I order a Security Token now?

10. How long will it take to deliver once I order a Security Token?

11. How do I know the status of my order?

12. What should I do if I lose my Security Token?

13. What if I need a replacement Security Token?

14. My Security Token is not working – what should I do?

15. What if I haven’t received the token I ordered?

16. What if I wish to change the token options?

17. How do I activate the token for a service?

18. Which services can I activate the token for?

19. Can I share a token?

20. My Security Token is displaying an unusual message - what does it mean?

Technical Requirements

1. Do I need any special software or hardware to enable access?

2. What type of browser do I need?

3. Are some browsers safer than others?

4. Who can I call if I have problems accessing the Internet?

5. What screen resolution should I use for the e-banking service?

6. Browser requirements

7. Should I use a browser that offers a 'Password Manager' feature?

8. How do I find out my browser version?

9. What are session cookies?

10. Can I receive session cookies from your e-banking site but block others?

11. I am receiving an incomplete print of the Account History/Search details or other pages. What do I do?

12. I have just installed Windows XP Service Pack 2 (SP2) and am unable to access the e-banking logon page. What do I do?

13. The window close button after log off does not respond in my Firefox browser.

Payments - BPAY® / Pay Anyone

1. What is the Bill Payment (BPAY®) service?

2. What is the 'Pay Anyone' service?

3. What details are required to make payments to another person's, or business', account?

4. How long does it take for a Pay Anyone payment to reach another bank?

5. How long does it take for a Bill Payment to reach a Biller?

6. How long does it take for a Pay Anyone payment to reach another Bendigo Bank account?

7. Can I cancel a Bill Payment transaction?

8. Can I send a payment overseas?

9. Can I use e-banking to process my payroll?

10. What can I do if I make an incorrect payment using the Pay Anyone or Bill Payment services?

11. What should I do if my Bill Payment or Pay Anyone payment hasn't been received?

12. Can I make overdue payments to my Credit Card or Loan Account(s)?

Funds Transfer and Account Information

1. How often are my account details updated?

2. Can I cancel a funds transfer?

3. Can I open new accounts using e-banking?

4. Can I close accounts using e-banking?