Card Security

As a Bendigo and Adelaide Bank customer, you can shop with confidence knowing that if you take reasonable care when using your card and report any unrecognised or unauthorised transactions immediately, you’ll never be held responsible for charges proven to be fraudulent*. That’s because we make fraud our problem, not yours.

In the event that your card may have been compromised by fraud, we’ll work quickly to get you a new card and promptly investigate any unauthorised charges. We pride ourselves in taking every possible step to prevent fraud.

With this in mind, we’ve included some tips to help protect the security of your card, your Personal Identification Number (PIN) and access codes.

*For further information, please refer to the Terms and Conditions applicable to your account.