This document applies to personal information collected by the Bendigo and Adelaide Bank Group (“we”) and sets out how we safeguard your privacy.
In this document, the Bendigo and Adelaide Bank Group includes Bendigo and Adelaide Bank Limited and its subsidiaries, agencies and franchises (including Community Bank branches).
The Bendigo and Adelaide Bank Group recognises the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to us.
We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.
Our aim is to comply at all times with the privacy laws (incorporating the National Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.
We usually collect personal information directly from you.
Sometimes we collect or confirm personal information from a third party. We will have used reasonable efforts to obtain your consent to do this.
For the purposes of complying with our obligations under anti-money laundering laws, we are required to collect personal information to confirm your identity and we may also collect personal information about you from commercially available third party databases.
Use and disclosure of personal information
We use your personal information to provide you with financial products and services and to perform our regular and necessary business functions.
We may disclose your personal information to organisations that carry out functions on our behalf and to other third parties where the product or service requires this.
We may also share your personal information within the Bendigo and Adelaide Bank Group, our joint venture partners to tell you about other products and services we think you may be interested in.
We do not sell your personal information to ou