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Resolving Complaints

Resolving complaints

Bendigo Bank believes that successful Customers and successful communities create a successful bank. Our focus is on providing the highest industry standard of service, which is why we want to know if you have experienced service that has not met your expectations. If this is the case, please email our Customer Help Centre using the form below or phone on 1300 361 911 anytime between 8.30am to 7.30pm, Monday to Friday Victorian time.

Our handling of your complaint

We aim to solve complaints as quickly as possible. If our branch staff cannot resolve the issue within three days, we will contact you and keep you informed of our progress and how long we expect resolution will take.

A copy of our Dispute Resolution Policy is available here.

Further help is available

If you are not satisfied with the handling of your complaint by Bendigo Bank, or with the outcome of our investigation, you may wish to contact the external dispute resolution scheme.

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Telephone: 1300 780 808
Fax: (03) 9613 6399
Email: info@fos.org.au
Internet: www.fos.org.au

You can also contact the Australian Securities and Investments Commission on 1300 300 630 or at www.asic.gov.au/asic/asic.nsf to find out whether an industry complaints scheme may be available to assist you.

Bendigo Bank Resolving Complaints Brochure

To download the Bendigo Bank Resolving Complaints brochure simply click the PDF icon below.

Bendigo Bank Resolving Complaints brochure - Approx. 217Kb


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