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Protect your card

Following some basic safety rules with your card can help keep you protected.

Keep you and your card protected

Follow some basic safety rules with your card
Your card
Sign your card as soon as you receive it.
Carry your card with you, or keep in a safe place.
Your card shouldn't be taken out of your sight when making a purchase.
If you are not using your card anymore or it has expired, destroy it immediately by cutting it in half diagonally.
Your PIN
Do not select a PIN that is easily identified with you (e.g. your date of birth, your post code, part of your phone number).
Protect your PIN and password by not telling anyone (even if they say they're calling from Bendigo Bank).
Don’t write your PIN down anywhere unless you disguise it very carefully.
Notify us immediately if your card or PIN has been lost, stolen or compromised.
At an ATM or EFTPOS device make sure no one is watching your PIN; if you see anything suspicious, don't use it.
Your transactions
Make online or telephone purchases only with reputable and well-known companies.
Keep receipts from internet transactions, check them against your statement, and report discrepancies.
Keep us up to date with your contact details so we can contact you quickly about any suspicious transactions.

Shop safely online

We want you to feel as safe as possible when shopping online.

Additional protection with Mastercard® Identity CheckTM and Verified by Visa.

Shopping securely online made easier.

Advice about fraud prevention, FAQs and more.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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