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FXgo® prepaid travel card - Not for sale

FXgo® is the low-cost, high convenience prepaid travel card chosen by seasoned travellers.

The Bendigo Bank FXgo® prepaid travel card will be retired on 28 September 2022 and is no longer being sold.

Existing customers

How will this affect you?

You won’t be able to load funds onto your card after 30 June 2022. Your card will continue to work until it expires, or the retirement date arrives. If your card expires it won’t be replaced.

Do I need to do anything?

You can choose to use any funds left on your FXgo prepaid travel card before 28 September. To make your transactions as simple as possible, we’ve waived all ATM fees that would normally apply.

What happens if I don’t use the remaining funds?

If you still have funds on your card when your card expires or when the retirement date arrives (28 September 2022), the funds will be converted to AUD (if necessary) and deposited into your Bendigo Bank account. If you don’t have an account, we’ll contact you to arrange an alternative method.

How do I know if I still have funds on the card?

You can check your balance by logging into your FXgo prepaid travel card account, using the app or by calling 1300 790 065 (option 1).

What happens if I am planning to be, or am currently, overseas?

If you’re currently overseas and your card is due to expire before 28 September, or you are planning to travel on or after 28 September, please contact us on 1300 790 065 (in Australia) or +61 3 5485 7899 (from overseas - standard international call charges apply) Monday to Friday - 8am to 9pm AEST. Weekends (Saturday and Sunday) - 9am to 8pm AEST to discuss your options.

What happens next?

We’ll send you a reminder when your card is due to expire and keep you up to date if any remaining fund transfers that need to happen.

FXGo prepaid travel card

Activation Instructions

Activating your card is easy, just follow the below steps using the app or website or call us on 1300 790 065.
  • 1

    Enter in your card number

  • 2

    Select a new PIN and confirm PIN

  • 3

    Enter in some personal details

  • 4

    Select a user name and password

Currencies available

Your Australian Dollar will go further with great exchange rates offered with these currencies.
  • United States Dollars
  • New Zealand Dollars
  • Singapore Dollars
  • Great British Pounds (Sterling)
  • Canadian Dollars
  • Japanese Yen 
  • Eurozone Euros
  • Hong Kong Dollars
  • Thai Baht

Download the app

You can transfer funds from one currency to another, reload your FXgo® with extra spending money, and view transactions.

Download now from the App Store or Google Play.

Card security and support

  • The latest in Visa chip and PIN technology keeps your money safe.
  • If your card is lost, stolen or damaged, you'll have a backup card on hand, and help 24/7 from our Australian-based team and Visa Global Support.
  • You'll even have access to emergency cash and card should you find yourself in a jam.

Dispute a transaction

  1. Print and complete the  FXgo® Card Disputed Transaction Form.
  2. Attach receipts and return to us either by:

Delivery: to your local branch.
Fax: 03 5485 7613.
Email: Card Disputes Team.
Mail: Card Services, PO Box 480, Bendigo Vic, 3552.

Fees

Fee type Amount in AUD
Initial card purchase $10
Initial load Free
Reload Free
EFTPOS purchases Free
ATM withdrawal (international) $3
ATM withdrawal (domestic) 2% of AUD value
Balance enquiry Free
Wallet transfer Free
Unsupported currency transfer 2% of AUD value
Emergency cash or card $100

Limits

Limit description Limit in AUD
Maximum cards held in one name 1 (one)
Minimum load/reload $50
Maximum load/reload in branch $50,000
Minimum reload via BPAY $1
Maximum BPAY reload per 24hrs $10,000
Maximum ATM withdrawals in 24hrs $2,500
Maximum total balance allowed in all
currencies at any one time
$50,000
Cash over the counter $350
Maximum value of EFTPOS/POS
transactions in 24hrs
$9,000

FXgo® contact details

For Lost/Stolen card support call us 24/7
For general queries call us 8am-9pm AEST/AEDT Monday to Friday, 9am-8pm AEST/AEDT Saturday and Sunday.
In Australia
Overseas

Frequently asked questions

Things you should know

Information is current as at 10 April 2019. This material does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Bendigo Bank recommend you read the Bendigo Bank FXgo® prepaid travel card Product Disclosure Statement before making a decision and consider whether this product is appropriate for you. You must be 12 years or older, an Australia resident, and you will need to be an existing customer or become a customer to be eligible for this product.

*Your FXgo® prepaid travel card is accepted everywhere Visa is accepted in Australia and overseas. Some merchants may choose not to accept VISA prepaid cards. Additional fees and charges may apply refer to the PDS for further information on the Foreign exchange rates and fees. Download the PDS and Terms and Conditions or visit your nearest Bendigo Bank branch. The issuer of the product described in this document is Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL No. 237879. The Bendigo Centre, Bendigo, VIC, 3550.

FXgo® is a registered trade mark owned by Bendigo and Adelaide Bank Limited.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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