FXgo® is the low-cost, high convenience prepaid travel card chosen by seasoned travellers.
The Bendigo Bank FXgo® prepaid travel card will be retired on 28 September 2022 and is no longer being sold.
Existing customers
How will this affect you?
You won’t be able to load funds onto your card after 30 June 2022. Your card will continue to work until it expires, or the retirement date arrives. If your card expires it won’t be replaced.
Do I need to do anything?
You can choose to use any funds left on your FXgo prepaid travel card before 28 September. To make your transactions as simple as possible, we’ve waived all ATM fees that would normally apply.
What happens if I don’t use the remaining funds?
If you still have funds on your card when your card expires or when the retirement date arrives (28 September 2022), the funds will be converted to AUD (if necessary) and deposited into your Bendigo Bank account. If you don’t have an account, we’ll contact you to arrange an alternative method.
How do I know if I still have funds on the card?
You can check your balance by logging into your FXgo prepaid travel card account, using the app or by calling 1300 790 065 (option 1).
What happens if I am planning to be, or am currently, overseas?
If you’re currently overseas and your card is due to expire before 28 September, or you are planning to travel on or after 28 September, please contact us on 1300 790 065 (in Australia) or +61 3 5485 7899 (from overseas - standard international call charges apply) Monday to Friday - 8am to 9pm AEST. Weekends (Saturday and Sunday) - 9am to 8pm AEST to discuss your options.
What happens next?
We’ll send you a reminder when your card is due to expire and keep you up to date if any remaining fund transfers that need to happen.
Activation Instructions
Activating your card is easy, just follow the below steps using the app or website or call us on 1300 790 065.
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1
Enter in your card number
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2
Select a new PIN and confirm PIN
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3
Enter in some personal details
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4
Select a user name and password
Currencies available
Your Australian Dollar will go further with great exchange rates offered with these currencies.
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United States Dollars
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New Zealand Dollars
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Singapore Dollars
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Great British Pounds (Sterling)
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Canadian Dollars
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Japanese Yen
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Eurozone Euros
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Hong Kong Dollars
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Thai Baht
Download the app
You can transfer funds from one currency to another, reload your FXgo® with extra spending money, and view transactions.
Download now from the App Store or Google Play.
Card security and support
- The latest in Visa chip and PIN technology keeps your money safe.
- If your card is lost, stolen or damaged, you'll have a backup card on hand, and help 24/7 from our Australian-based team and Visa Global Support.
- You'll even have access to emergency cash and card should you find yourself in a jam.
Dispute a transaction
- Print and complete the FXgo® Card Disputed Transaction Form.
- Attach receipts and return to us either by:
Delivery: to your local branch.
Fax: 03 5485 7613.
Email: Card Disputes Team.
Mail: Card Services, PO Box 480, Bendigo Vic, 3552.
Fees
| Fee type | Amount in AUD |
|---|---|
| Initial card purchase | $10 |
| Initial load | Free |
| Reload | Free |
| EFTPOS purchases | Free |
| ATM withdrawal (international) | $3 |
| ATM withdrawal (domestic) | 2% of AUD value |
| Balance enquiry | Free |
| Wallet transfer | Free |
| Unsupported currency transfer | 2% of AUD value |
| Emergency cash or card | $100 |
Limits
| Limit description | Limit in AUD |
|---|---|
| Maximum cards held in one name | 1 (one) |
| Minimum load/reload | $50 |
| Maximum load/reload in branch | $50,000 |
| Minimum reload via BPAY | $1 |
| Maximum BPAY reload per 24hrs | $10,000 |
| Maximum ATM withdrawals in 24hrs | $2,500 |
| Maximum total balance allowed in all currencies at any one time |
$50,000 |
| Cash over the counter | $350 |
| Maximum value of EFTPOS/POS transactions in 24hrs |
$9,000 |
FXgo® contact details
For Lost/Stolen card support call us 24/7
For general queries call us 8am-9pm AEST/AEDT Monday to Friday, 9am-8pm AEST/AEDT Saturday and Sunday.
For general queries call us 8am-9pm AEST/AEDT Monday to Friday, 9am-8pm AEST/AEDT Saturday and Sunday.
In Australia
Overseas
Frequently asked questions
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Things you should know
Information is current as at 10 April 2019. This material does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Bendigo Bank recommend you read the Bendigo Bank FXgo® prepaid travel card Product Disclosure Statement before making a decision and consider whether this product is appropriate for you. You must be 12 years or older, an Australia resident, and you will need to be an existing customer or become a customer to be eligible for this product.
*Your FXgo® prepaid travel card is accepted everywhere Visa is accepted in Australia and overseas. Some merchants may choose not to accept VISA prepaid cards. Additional fees and charges may apply refer to the PDS for further information on the Foreign exchange rates and fees. Download the PDS and Terms and Conditions or visit your nearest Bendigo Bank branch. The issuer of the product described in this document is Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL No. 237879. The Bendigo Centre, Bendigo, VIC, 3550.
FXgo® is a registered trade mark owned by Bendigo and Adelaide Bank Limited.
