FXgo® is the low-cost, high convenience prepaid travel card chosen by seasoned travellers - visit your branch now!
Five reasons you'll love your FXgo® prepaid travel card
1
Lock in foreign exchange rates
2
Load your card with up to 10 major international currencies
3
Download the FXgo® app, the easy way to manage your travel money
4
Worldwide convenience* and a back-up card
5
24/7 support from our Australian based team and Visa Global support
How it works
- FXgo® prepaid travel card puts the power of currency exchange in your hands.
- Log in to the FXgo® website or App to purchase up to 10 additional currencies for your trip.
- Use BPAY to load money onto your card and secure your purchase.
- You can even transfer funds between currencies when it suits you.
- You'll have worldwide access to your money anywhere Visa is accepted.
- As a Bendigo Bank customer you can walk into your local branch to collect a card immediately.
- Not a Bendigo Bank customer? Visit your local Bendigo Bank branch to find out more.
Currencies available
Your Australian Dollar will go further with great exchange rates offered with these currencies.
United States Dollars
New Zealand Dollars
Singapore Dollars
Great British Pounds (Sterling)
Canadian Dollars
Japanese Yen
Eurozone Euros
Hong Kong Dollars
Thai Baht
Activate your card
Three ways to activate your card:
- Manage My Account.
- Download the FXgo® app.
- Call 1300 790 065.
Download the app
You can transfer funds from one currency to another, reload your FXgo® with extra spending money, and view transactions.
Download now from the App Store or Google Play.
Card security and support
- The latest in Visa chip and PIN technology keeps your money safe.
- If your card is lost, stolen or damaged, you'll have a backup card on hand, and help 24/7 from our Australian-based team and Visa Global Support.
- You'll even have access to emergency cash and card should you find yourself in a jam.
Dispute a transaction
- Print and complete the FXgo® Card Disputed Transaction Form.
- Attach receipts and return to us either by:
Delivery: to your local branch.
Fax: 03 5485 7613.
Email: Card Disputes Team.
Mail: Card Services, PO Box 480, Bendigo Vic, 3552.
FXgo® contact details
In Australia
1300 790 065
Overseas
+61 3 5485 7899
FAQ's
What currencies can be loaded on the card?
You can load up to 10 currencies on your FXgo® Card including:
AUD - Australian Dollars, USD - US Dollars, GBP - Great British Pounds, EUR - Euros, CAD - Canadian Dollars, NZD - New Zealand Dollars, JPY - Japanese Yen, SGD - Singapore Dollars, HKD - Hong Kong Dollars, and THB - Thai Baht.
Currencies can be loaded at the time of purchasing your FXgo® Card in-branch or using BPAY.
What is the maximum amount I can withdraw from an ATM each day?
The maximum you are able to withdraw per 24 hours is $2,500.
Some ATM operators may set lower limits.
How much can I load/reload onto an FXgo® card?
- The minimum load value is $50 AUD or currency equivalent.
- The maximum you can load in any 12 month period is $50,000 AUD or currency equivalent.
- The minimum reload value using BPAY is $1 AUD or currency equivalent.
- The maximum you can reload via BPAY is $10,000 or currency equivalent.
What happens if the card is lost, misused or stolen?
If your primary card is lost or stolen you must first contact the FXgo®Customer support team on 1300 790 065 when calling from anywhere in Australia or +61 3 5485 7899 to report this.
If you have your backup card with you you’ll be able to use it in the same way you used your primary card once the primary card has been closed.
If you’ve lost both cards, an emergency replacement card or cash can be arranged within 24-48 hours.
Do I need to be a Bendigo Bank customer to purchase an FXgo® card?
Yes. FXgo® can only be purchased with funds transferred from a Bendigo Bank account. Call into your nearest Bendigo Bank branch to open an account and purchase an FXgo® card on the spot.
How do I activate my card?
Your card can be activated via Manage My Account, FXgo® app or by calling 1300 790 065 when calling from anywhere in Australia or +61 3 5485 7899. You will also be prompted to set up a username and password.
What is the maximum amount I can spend on the card each day?
The maximum value of EFTPOS/POS transactions per 24 hours is $9,000.
How do I reload money onto the FXgo® card?
You can transfer funds from your Bendigo Bank account to your FXgo® card at any Bendigo Bank branch prior to travelling.
Other options include reloading money onto the card via BPAY using the app, Manage My Account or calling 1300 790 065 or +61 3 54857899 if calling from overseas .
Can my backup card be used at the same time as my primary card?
You can only have one card active at one time, your backup card can only be activated if you cancel your primary card for reasons such as loss, theft or damage.
Are there any countries the FXgo® Card cannot be used?
The card cannot be used in countries subject to economic and/or trade sanctions. Some countries may also have government restrictions on currencies you can use. Currently, the card cannot be used in Afghanistan, Burandi, Belerus, Central Africa Republic, Congo, Cuba, Guninea, Guninea-Bissau, Iran, Iraq, Lebanon, Libyan Arab Jamahiriya, Mali, Myanmar, Palestinian Territory, Somalia, Syria, Sudan, South Sudan, Tunisia, Venezuela, Yemen, Zimbabwe or North Korea but this list may change from time to time. Please make sure you also check the Website, with Department of Foreign Affairs and Trade and Office of Foreign Assets Control and with the embassy of the country you plan to visit for any restrictions that may apply.
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Important information
Information is current as at 10 April 2019. This material does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Bendigo Bank recommend you read the Bendigo Bank FXgo® prepaid travel card Product Disclosure Statement before making a decision and consider whether this product is appropriate for you. You must be 12 years or older, an Australia resident, and you will need to be an existing customer or become a customer to be eligible for this product.
*Your FXgo® prepaid travel card is accepted everywhere Visa is accepted in Australia and overseas. Some merchants may choose not to accept VISA prepaid cards. Additional fees and charges may apply refer to the PDS for further information on the Foreign exchange rates and fees. Download the PDS and Terms and Conditions or visit your nearest Bendigo Bank branch. The issuer of the product described in this document is Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL No. 237879. The Bendigo Centre, Bendigo, VIC, 3550.
