Help for cyclone impacted customers

Cyclone Debbie Recovery Fund Appeal

Bendigo Bank has joined forces with Foundation for Rural and Regional Renewal (FRRR) to launch the Cyclone Debbie Recovery Fund Appeal.

Funds raised will be distributed to charitable organisations working with communities directly impacted by Cyclone Debbie or subsequent flooding in the aftermath.

Donations can be made online at FRRR’s website or at any Bendigo Bank Branch.

Donations of $2 or more are tax deductible.

Natural Disaster Assistance Package

Disaster Relief support is available for customers affected by Tropical Cyclone Debbie. The package provides immediate practical help to customers who have been affected.

For existing Bendigo Bank customers affected, we can look to assist you by:

  • Home Loan and Business Loan relief assistance for up to three months;
  • Credit Card emergency limit increase;
  • Discounted interest rate on new personal loans for existing customers;
  • Waiving of penalty interest for early withdrawals from term deposits;
  • No loan break costs for fixed rate customers who pay out loan with insurance payment;
  • Customers with home and contents insurance with CGU insurance may be able to claim for emergency funds and temporary accommodation costs;

Please contact your local branch manager or business banking manager to discuss your options.

Find your nearest Bendigo Bank branch.

Financial Difficulty Assistance

We understand that the impact of the cyclone could affect you financially, that’s why we have a plan in place to help you out.  Call 1300 652 146 or visit Financial Difficulty Assistance for more information.

Call Centre

Update: 31 March 2017

Please be advised our Queensland Call Centre has reopened, however there still may be extended wait times.

Update: 30 March 2017 - 2:00pm (AEST)

Please note that due to ex-cyclone Debbie, our Queensland Call Centre closed 30 March 2017 at 2:00pm (AEST).

Our South Australian Call Centre remains in full operation, but please be advised you may experience extended wait times.

Our Call Centre can be contacted on: 1300 236 344


If you’re a Bendigo Bank Insurance customer with a cyclone or water damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice.

If your policy is through CGU Insurance:

  • Please call 13 24 80 - 24 hours a day, seven days a week

If your policy is through another provider with Bendigo Bank insurance:

  • Please call 1300 132 983 - during business hours

Rural Bank Customers

A range of disaster assistance measures are available to our agri-business customers.
Rural Bank Relationship Managers will contact customers to see what assistance they can provide.

Branch Closures

Update: 10 April 2017 10:00am

Cannonvale & Proserpine branch is now back to normal hours.

Bowen branch is still on reduced hours:

Bowen 10am - 3pm

Update: 5 April 2017 10:00am

Our Bowen and Cannonvale & Prosperpine branches will be open with reduced hours for the remainder of this week:

Bowen 10am - 3pm
Cannonvale & Proserpine 10am - 3pm

Update: 4 April 2017 12:00pm

Our Bowen and Cannonvale & Proserpine branches will be open the following hours today:

Bowen 10am - 3pm
Cannonvale & Proserpine 11am - 2pm

Update: 3 April 2017 10:30am

We still have two branches closed in the aftermath of Cyclone Debbie:

Bowen Cannonvale & Proserpine

Update: 31 March 2017 3:00pm

The eight branches listed below will remain closed for the remainder of today.

One branch will not open tomorrow, Saturday 1 April 2017:

Logan Country

Update: 31 March 2017 11:00am

Due to the continuing impact of Cyclone Debbie, the following branches in Queensland remain closed:

Brisbane City Logan Country
Bowen Macleay Island
Cannonvale/Proserpine Pomona
Cooroy Woombye & Districts

Update: 30 March 2017 3:00pm

With the onset of heavy rainfall across much of Queensland, the following branches are now closed:

Acacia Ridge Mackay
Agnes Waters Marcoola
Ascot Margate
Beenleigh Maroochydore
Biggenden Marsden
Biggera Waters Mermaid Waters
Bowen Mitchelton
Brendale Mt Ommaney
Brisbane City Mudgeeraba
Browns Plains Nambour
Buderim Ormeau
Bundaberg Paradise Point
Caloundra Pomona agency
Cannonvale Redbank
Canungra Rosewood
Capalaba Samford
Chevron Island Sarina
Childers Southport
Cleveland CSC Springfield
Clifford Springwood
Cooroy Strathpine
Elanora Tewantin
Gin Gin Texas agency
Gympie The Ridge
Helensvale Toowoomba
Hervey Bay Tugun
Holland Park Upper Coomera
Jimboomba Varsity Lakes
Logan Village Victoria Point
Loganholme Woombye