Accounts

What do the charts on the Accounts screen mean?

A line graph is used to represent withdrawals and deposits on your transaction accounts. The points on the graph indicate a transaction.

What do the charts on the Accounts screen mean

Credit card information is represented by a ‘speedo’ showing you how much of your approved credit limit remains available.

Credit Card Contextual Buttons

Changes to your home loan balance are represented by a line graph. The points on the graph indicate how these changes have affected your overall loan balance.

Home Loan Demo Page

Term Deposit Account charts allow you to see the investment’s maturity date and time remaining at a glance.

What do the charts on the Accounts screen mean

Can I hide the account graphs and charts on the Accounts page in e-banking?

Yes, just click on ‘Hide Chart' link located at the bottom-right of the chart. Your preferences will persist for future e-banking sessions and can be managed in your account settings (the cog icon at the top-right of the Accounts page).

To display a chart that has been hidden, from the Accounts page, click on settings (the cog icon at the top-right of the Accounts page), click 'Hide/show charts'. Tick the accounts you would like charts to be visible for, then click 'Save'.

Is there a maximum number of transactions that will be presented on the Account graphs?

Yes. A maximum of 20 transactions are displayed. This is dependent on the screen size and the number of transactions you have performed eg. A new account may have less than 20 transactions.

Can I scroll back through transactions on an Account graph’?

No, If you need to view transaction details you can press on the account balance or graph to reveal the account details screen.  Then by scroll down to view the transaction history for the account.

Can I change the order in which my Accounts appear in e-banking?

Yes. On the Accounts screen, tap on ‘Settings’ (cog icon) at the top-right of the screen and select ‘Re-order accounts’. Choose which account you’d like to move, then press and hold the slider on the right hand side of the account name.  Drag the account up or down until it is in the desired position, then release. . Press 'Save' to confirm the order of accounts and return to the Accounts screen.

Can I edit an account name using e-banking?

Yes. On the Accounts page press on the name of the account you would like to change. From the next screen select settings (the cog icon at the top-right of the screen), then select the 'Change Account Name’ option.  Press in the 'Name' field and edit the account name. Press 'Save changes' to save the new account name.

How do I search for a transaction using e-banking?

You can search for a transaction in three ways.

1. From Accounts

  • Press on the Account the transaction was made from
  • From the Transactions view select the Filter Filter button from the top right hand corner
  • Choose to filter by the Date, Amount or both, or by a keyword
  • Select 'Apply filters'
  • The transaction list will be displayed with only the transactions that meet the filter criteria

2. From Activity list

  • Select the Filter Filter button from the top right hand corner
  • Choose to filter by keyword, the Account, Activity Type, Date or Amount or a combination
  • Select 'Apply filters'
  • The transaction list will be displayed with only the transactions that meet the filter criteria

3. From Contacts

  • Select the Contact
  • Past payments will be displayed in a list below the contact details

Can I see a running balance after each transaction, like in my statements?

Yes, running balances, or balance after transaction is available in the account screen. Just press on your preferred account, for a more detailed view of your account details. Recent transactions are listed toward the bottom of this screen. The running balance of your account is shown to the left of each individual transaction amount.

Why do I only get advised of my credit card’s minimum payment amount a few days before the due date?

The minimum payments amount will be displayed five days before your payment is due. This is because the minimum payment required and interest charges are calculated on the statement processing date.

This date aligns with the date the credit card was opened i.e. if account was opened on 15 January, the next statement processing date would be 14 February.

The minimum payment amount and payment due date will be calculated and displayed after the statement has been processed.

This information will continue to be displayed until the minimum payment amount has been paid, and will be recalculated on the next statement processing date.

Why does my loan repayment amount show $0 when I haven't paid off my loan?

In e-banking, if you're more than one repayment amount in advance of your loan the repayment amount will show $0, meaning your current advance amount can cover your next scheduled loan repayment should you choose.

Do the Account graphs reflect funds on hold and transactions yet to hit the account?

No. The Account graphs show the current balance, not the current available balance.

Can I see my available redraw amount for my home loan and personal loan?

Yes. This information will be displayed on the Accounts screen as part of your loan information.

Can I choose the accounts I want displayed?

Yes. On the Accounts screen, press on ‘Settings’ (cog icon) at the top-right of the screen and select ‘Hide/show accounts’. Press on the checkbox to the right of each account to show or hide the account within e-banking. All accounts with a tick will be displayed. Accounts without a tick will be hidden. Press ‘Save’ to save these settings and return to the Accounts screen.

Please note that hidden accounts won’t show on your Accounts screen, and won’t appear as an option for new payments. Accounts hidden in e-banking will also be hidden in Classic e-banking.

Can I see my interest and charges on e-banking?

Yes. Tap on an account and select 'Details'. All interest and charges from previous financial periods will show. If you haven’t provided your Tax File Number a message will appear prompting you to do so.

Can I view and reduce my Pay Anyone daily limit?

Yes. After you have logged on to e-banking, navigate to to the main ‘Settings’ menu and select ‘Reduce Your Daily Limit’.

Will I be notified of new messages from the bank in e-banking?

Yes. Once logged on, if you have new messages you’ll see a badge on the ‘Support’ menu indicating the number of new messages you have. If you have more than 99 new messages waiting to be read, an exclamation mark will appear within the badge.

Once the Messages screen has been accessed the counter will reset to zero regardless of whether you have read each new message.

How can I access e-statements and turn off paper?

You can elect to switch to e-statements and stop receiving paper statements in two ways:

Switch multiple accounts at once: Log in > account settings icon (top right) > edit statement preferences > select accounts > add email address and save.

Switch a single account: Log in > tap on your account > account settings icon (top right) > statement preferences > go paperless > add email address and save.


To view your e-statements online:

Log in > select account > tap statements > tap on year > tap on statement date and view.

Can I activate my new card online?

Yes. Your new or re-issued Bendigo Bank Credit, Debit or Easy Money card will arrive in the post and will be inactive for security reasons. You can activate your new card in e-banking:

Log in > select account > activate my card > enter card number > activate.

Can I cancel cheques online?

Yes. You can request to cancel a cheque by logging on to e-banking, go to ‘Support’, press ‘Messages’, press ‘Cancel a Cheque’, then complete the required information and press ‘Submit’.

I applied for Superannuation in e-banking, when can I see it online?

When your Superannuation Fund has been set up you can view it on the Sandhurst Trustees website - https://www.bendigosuper.com.au/login

I applied for a credit card in e-banking, when will I see it online?

When your credit card application is approved it will appear online. If you wish to find out the status of your application, contact our Customer Care Team on 1300 236 344

I am having trouble with the online account application, who can I call?

Our Customer Care Team on 1300 236 344 are able to assist.

How can I unhide account graphs and charts on the accounts page in e-banking?

Your account graph settings can be managed within your Account Settings. Update your settings at any time to hide or show account graphs.