Speed up your claim lodgement process by having a few items on hand

Details of the incident

Explain what happened - including times, dates, people involved, witnesses, locations and other circumstances.

Photos

Photos help to understand what happened. Take as many photos as possible of any damage to support your claim.

Documents and policy number

Provide supporting documents such as witness statements or police reports. Don’t forget your policy number too.

Choose your claim type below

Start your insurance claim now

We’ve worked hard to make the claims process as simple and easy as possible, but we do need plenty of information from you to get your claim processed.

Home, car, boat, caravan, travel and landlord insurance

If you're a CGU insurance policyholder, you can lodge your claim by:

Health insurance

If you're an Australian Unity health insurance policyholder, you can lodge your claim by:

Loan insurance

If you're a Bendigo Bank loan protection policyholder, you can lodge your claim by:

  • Calling us on 1300 132 983 between 8:30 am to 5:00 pm (AEST) weekdays

Life insurance

AIA Australia life insurance policyholders can lodge your claim by:

  • Mail your completed claim form to:
    Claims Team, Bendigo Life Customer Service
    PO Box 1192, Chatswood NSW 2057

Zurich life insurance policyholders can lodge a claim by:

Motorbike insurance

If you’re a Swann insurance policyholder, you can lodge your claim by:

FAQs

Here’s your answers to the most frequently asked questions about making an insurance claim

What happens when I make a claim?

How long will it take to process my claim?

What happens if there’s a dispute over who’s at fault?

Can I arrange replacements or repairs before I lodge my claim?

Can I choose my own repairer or supplier?

What happens with my excess

What is the claim dispute resolution process?

Additional information

This product is issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance. Please consider your situation and read the Product Disclosure Statement and consider it before making a decision.

Community Insurance Solutions Pty Ltd ABN 32 151 328 148 is a wholly owned subsidiary of the bank and a corporate authorised representative for National Advisor Services Pty Ltd trading as NAS Insurance Brokers (AFSL233750)

Motorcycle disclaimer – Bendigo Motorcycle insurance is issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as Swann insurance.

Bendigo Health Cover is issued by Australian unity Health Limited ABN 13 078 722 568.  Bendigo bank is an alliance partner of Australian unity for the distribution of health insurance products.