Make a claim or payment

We are always happy to help with your insurance questions.

If you'd like more information or help:

  • call us on 1300 557 155 (We're open 8:00am to 8:00pm (AEST) weekdays)
  • email us.

Your claim can be made online by following the links below.

Home, car, travel and landlord insurance

CGU Insurance policies
Call: 132 480
Online: CGUClaims

Loan insurance

Call us: 1300 132 983
(We're open up 8:30am to 5:00pm (AEST) weekdays)

Life insurance

AIA Australia insurance policies
Call: 1800 013 644 (option 3)
Email: AIAClaims

Zurich insurance policies
Call: 131 551
Email: ZurichClaims

Choose how to pay your premium from the following methods:

  • In person at your nearest Bendigo Bank branch
  • By using an option outlined on your renewal notice
  • Make a direct deposit using the following details:
    BSB: 633000
    Account: 104091764
    Account Name: BBL Insurance Trust Account
    Reference: Enter your policy number exactly as noted on your insurance renewal notice
  • By credit card payment - please call 1300 557 155 (We're open 8:00am to 8:00pm (AEST) weekdays)

If you would like to discuss your policy, or change any of your policy details you can do so by: