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Manage my card

Business card account changes

If you are looking to make changes to your business credit or debit card including managing your credit limitupdating your details or closing your account, there are a number of options for you.
Call us

Call a card consultant on 1300 236 344 and select option 0 and then option 4.

Visit a branch

Visit or contact your nearest Bendigo Bank branch

Send us a secure message

Log into Bendigo Bank e-banking or the Bendigo Bank app:

  1. Select "Support"
  2. Under "Messages" select "Write a message" to send us a secure message.

If you do not have access to Bendigo Bank e-banking or the Bendigo Bank app please make an online enquiry.

Add a cardholder

Share the benefits of your card by allowing additional cardholders to make purchases, payments, or even earn Qantas points and more.

To find out how:

Call us

Call a card consultant on 1300 236 344 and select option 0 and then option 4. The consultant will guide you through the process.

Visit a branch

Visit or contact your nearest Bendigo Bank branch.

If the additional cardholder is not an existing customer, they will need to provide identification in branch. Additional fees may apply. Additional cardholders must be at least sixteen (16) years old.

If you need to remove a cardholder, please contact us as outlined above and discuss with a business credit card consultant. 

Dispute a transaction

 
Before you dispute a transaction on your card

It’s important to query the transaction yourself. In some instances, you may be able to resolve your concern faster. Here are some simple tips:

Compare your receipts and statement

Details contained on receipts may help identify transactions where you may not recognise the name of the merchant for example. You can also find more information about the transactions by checking your Bendigo Bank e-banking transaction history, you can view the transaction details by simply clicking on the transaction in question.

You don’t remember the transaction

It might be likely that an additional cardholder has completed the transaction. Be sure to check with them.



The dates are different

There may be a delay between the actual purchase and when it has been charged to your account. Look for the transaction amount a few days ahead.

Contact the merchant directly

The merchant may be able to assist with resolving your query, and this is often the quickest and easiest way to obtain a refund.

How to dispute a transaction

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline for your card. You can dispute a transaction by:

Call us

Call a card consultant on 1300 236 344 and select option 0 and then option 4. The consultant will guide you through the process.

Visit a branch

Visit or contact your nearest Bendigo Bank branch.

Send us a secure message

Log into Bendigo Bank e-Banking or the Bendigo Bank app:

  1. Select "Support"
  2. Under "Messages" select "Write a message" to send us a secure message. Be sure to list the transactions and your reason for dispute.
Complete the dispute advise form

Download and complete the Card Transaction Dispute Advice form and email to the Cards Disputes Team. If you are unable to download the form, please call us on 1300 234 344.

Terms, conditions, fees and charges apply. All information is correct as at 20/6/2019 and is subject to change. Full details available on application. Lending criteria apply. Interest rate and annual fee current at 20/06/2019. Rates and fees are subject to change. Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 Australian Credit Licence 237879.

*Please DO NOT provide your card number when using Bendigo Bank e-banking and Bendigo Bank e-banking app messaging service OR the online enquiry form.

If you wish to close your account, you need to completely pay down the balance on your account, inclusive of all fees and charges. If you are unsure of the closing balance, please contact 1300 236 344 to obtain the exact payout figure.

If you use your credit card to access your transaction account, you will need to consider ordering a debit card to ensure you continue to have access to your funds. For more information on how to do this, visit our Business Debit Card page or call 1300 236 344.

Please ensure all your contact details are up to date and note that your request has not been finalised until you receive confirmation from Bendigo Bank either verbally, in branch, over the phone or in writing.

All requests will be assessed and subject to approval and Bendigo Bank is not obliged to reduce the limit below any specified minimum credit limits.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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