Business card account changes
Add a cardholder
Share the benefits of your card by allowing additional cardholders to make purchases, payments, or even earn Qantas points and more.
To find out how:
If the additional cardholder is not an existing customer, they will need to provide identification in branch. Additional fees may apply. Additional cardholders must be at least sixteen (16) years old.
If you need to remove a cardholder, please contact us as outlined above and discuss with a business credit card consultant.
Dispute a transaction
To keep yourself protected, check your statements carefully when they arrive, and review your account transactions regularly online.
Before you officially dispute a transaction, we recommend you query the transaction with the merchant yourself as it can be as simple as forgetting you purchased something.
Compare your receipts and statement
Your receipts might help identify transactions when you don’t recognise the name of the merchant on your statement. If you don’t have a receipt, you can review your transaction history on e-banking – simply click on the transaction in question and it will bring up the details.
You don’t remember the transaction
It could be that an additional cardholder made the transaction and you weren’t aware, so be sure to check with them first.
The dates are different
There may be a delay between the actual purchase and when it has been charged to your account. Look for the transaction amount a few days ahead.
Contact the merchant directly
The merchant may be able to assist with resolving your enquiry and giving them a call is often the quickest and easiest way to obtain a refund or find out what was purchased.
Disputing a transaction
If you've been unable to resolve a dispute directly with the merchant relating to your goods and services, you can dispute the transaction through the card scheme. We will investigate the transaction on your behalf in line with the relevant Card Scheme Rules and E-Payments code.
The dispute process can take up to 45 days. In the instance we require further information to assist us with your dispute we will be in contact with you. If you wish to dispute a transaction you will need to notify the Bank as soon as you're able to. Our ability to dispute a transaction on your behalf may be lost if you notify us outside of the timeframes set by the Card Scheme Rules.
For more information, please refer to the relevant terms and conditions for your card.
How to dispute a transaction
If you wish to dispute a transaction, you should do this as soon as possible and in agreement with the terms and conditions of your card. You can dispute a transaction by:
Contact us
Calling our Customer Service Team on 1300 236 344 and select option 2 and then option 6. We’ll then guide you through the process.
Contact any Bendigo Bank branch.
Send us a secure message
Send us a secure message by logging into Bendigo Bank e-banking or via our app. Be sure to list the transactions and your reason for dispute.
Complete the dispute advise form
Download and complete the Card Transaction Dispute Advice form and email to the Cards Disputes Team. If you are unable to download the form, please call us on 1300 234 344.
Things you should know
Terms, conditions, fees and charges apply. All information is correct as at 20/6/2019 and is subject to change. Full details available on application. Lending criteria apply. Interest rate and annual fee current at 20/06/2019. Rates and fees are subject to change. Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 Australian Credit Licence 237879.
*Please DO NOT provide your card number when using Bendigo Bank e-banking and Bendigo Bank e-banking app messaging service OR the online enquiry form.
If you wish to close your account, you need to completely pay down the balance on your account, inclusive of all fees and charges. If you are unsure of the closing balance, please contact 1300 236 344 to obtain the exact payout figure.
If you use your credit card to access your transaction account, you will need to consider ordering a debit card to ensure you continue to have access to your funds. For more information on how to do this, visit our Business Debit Card page or call 1300 236 344.
Please ensure all your contact details are up to date and note that your request has not been finalised until you receive confirmation from Bendigo Bank either verbally, in branch, over the phone or in writing.
All requests will be assessed and subject to approval and Bendigo Bank is not obliged to reduce the limit below any specified minimum credit limits.
