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Important information

Find information that may be important to you.

Codes of practice

We comply with a range of codes of practices including:

  • Banking Code of Practice
  • Code of Operation for the Department of Human Services and the Department of Veterans' Affairs
  • Family Law Guidelines
  • ePayments Code
Resolving a complaint

It is important for us to know when we have not met your expectations no matter the circumstance. Please click on the link below to tell us about your complaint.

Phone - in Australia:  1300 361 911
Phone - from overseas:  +61 3 5485 7911
Email:  Customer Feedback Team

Disclosure documents

Access all Bendigo Bank disclosure documents, including:

  • terms and conditions for products and services
  • product disclosure statements
  • privacy disclosure statement
  • electronic communication consent
  • financial services guide, and more.
Electronic verification terms and conditions

Electronic verification allows us to verify your identity by using electronic tools and external data sources. Find out about our electronic verification terms and conditions.

Financial Claims Scheme (FCS)

An Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Privacy

Learn how we manage personal and credit related information through our:

  • Bendigo and Adelaide Bank Group Privacy Policy
  • Credit Reporting Policy
  • Credit Reporting Statement of Notifiable Matters
  • Consumer Data Right
Target Market Determinations (TMD)

Target Market Determinations for financial products distributed by Bendigo Bank are to ensure that the right products end up in the hands of the right customer. We do this by focusing on our customers in the design and distribution of our financial products.

Website terms of use

The terms of use for the Bendigo Bank website sets the rules for using our website with our rights in, and restrictions on your use of, the site, product and services information, third party content and jurisdiction.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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