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Frequently asked questions
Ways to connect with us
Locate a branch
Our Bendigo Bank branch network has over 500 locations Australia-wide. Use our branch locator to search for a branch, agency or ATM near you.
Talk to a home loan specialist
Contact our home loan specialists now on 1300 236 344, make a home loan enquiry or apply online. If you prefer to meet in person, call us and we can arrange this for you.
Getting financial difficulty assistance
If you are having trouble making repayments or require financial difficulty assistance, please contact our Mortgage Help team on 1800 652 146 or your Relationship Manager to discuss.
Resolve a complaint
We love to hear from you whether it's a compliment or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Provide a compliment
We’re always keen to hear when one of our staff, team, or branches has provided exceptional service. Please use our online form to let us know.
Contribute via miVoice
miVoice is an online customer community where you get to give us your opinion and help us to understand what you look for and expect from your bank.
Accessibility services
National Relay Service
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
TTY
TTY users phone 133 677 then ask for 1300 236 344.
Speak and Listen
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 236 344.
Internet relay
Internet relay users connect to the National Relay Service and then ask for 1300 236 344.
Personal and Business banking
General enquiries
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
- Monday to Friday - 8am to 9pm AEST/AEDT*
- Weekends and some public holidays - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
Lost or stolen cards
You can report this in branch, by phone or instantly via our e-banking app. Visit our lost or stolen cards page.
Call 1800 035 383 (in Australia) or
+61 3 5485 7872 (from overseas - standard international call charges apply)
24 hours a day, 7 days a week.
Investing
Managed Funds
Call 1800 634 969 or email Managed Funds
Financial Planning
Call 1300 236 344
Bendigo Invest Direct
Call 1300 788 982 or email Bendigo Invest Direct
Insurance
For general enquiries call 1300 557 155.
Monday to Friday - 8am to 8pm AEST/AEDT*
To make a claim for CGU home, motor, landlord, travel, boat, or caravan insurance call 132 480. For Cover-More travel insurance claims call 1300 889 145. For all other insurance view our make an insurance claim page.
Head office
The Bendigo Centre
Bendigo VIC 3550
Australia
Postal address
The Bendigo Centre
PO Box 480
Bendigo VIC 3552
Direct banking
BSB: 633-000
SWIFT code: BENDAU3B
BPAY: Bendigo Bank Loans & Credit Card
Biller name: Payments
Code: 342949
Investors and shareholders
Share registry
Bendigo and Adelaide Bank Share Registry
Locked Bag A14
Sydney South NSW 1235
Tel: 1300 551 242 (Monday to Friday - 8:30am to 7:30pm AEST/AEDT)
Fax: +61 2 9287 0303
E-mail: BEN@cm.mpms.mufg.com
Community Bank Company Shareholders
If you have any questions regarding Community Bank Company Shares, you need to contact the respective Community Bank Company Secretary or Community Bank Branch for assistance.
For contact details visit your branch page.
ASX Customer Service Centre 1300 300 279.
