Choose the contact method that is most convenient for you.
Ways to connect with us
The Bendigo Centre
Bendigo VIC 3550
The Bendigo Centre
PO Box 480
Bendigo VIC 3552
SWIFT code: BENDAU3B
BPAY: Bendigo Bank Loans & Credit Card
Biller name: Payments
Looking for specific contact details?
If your card is lost or stolen it’s important you take immediate action to report it.
You can report this via our e-banking app instantly! Visit our lost or stolen card page. Alternately, our helpful team are here for you 24/7 if you need to speak with us or have any questions.
Telephone: +61 3 5485 7872 (24 hours x 7 days)
Your new card should arrive within 5 to 10 business days depending on the time frame in your area. However, due to the impact of Covid-19, delivery may take a little longer. And, if your card was added to your mobile payments device, this will be replaced with in 15 minutes and an SMS update will be provided, so please ensure your mobile number is up to date.
We love to hear from you whether it's a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
We're always keen to find out ways to improve our customer service. Use our online form to let us know if you:
- have suggestions about products, services or procedures
- have a compliment
For information on how to query or dispute a Mastercard, Visa, ATM or EFTPOS transaction, visit our card security page.
Contacting our share registry
Boardroom Pty Limited now manages Bendigo and Adelaide Bank Limited’s Share Registry.
Please contact Boardroom on 1300 737 760 or via post at GPO Box 3993, Sydney NSW 2001.
Community Bank Company Shareholders
If you have any questions regarding Community Bank Company Shares, you need to contact the respective Community Bank Company Secretary or Community Bank Branch for assistance.
For contact details visit your branch page.
ASX Customer Service Centre 1300 300 279 (local call from anywhere in Australia).
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
Can’t get to a branch to talk home loans? Our mobile lenders can call at a time that suits you.
Whether you’re looking to buy, invest, refinance or renovate, a mobile lender is your home loan specialist.
miVoice is an online customer community where you get to give us your opinion and help us to understand what you look for and expect from you bank.