Choose the contact method that is most convenient for you.
Ways to connect with us
Phone
Monday to Friday - 8am to 9pm AEST*
Weekends (Saturday and Sunday) - 9am to 8pm AEST
1300 236 344
Calling from overseas - standard international call charges apply:
+61 3 5445 0666
*Excludes Christmas Day
Online
If your query is in regard to COVID-19 personal assistance, please contact our Mortgage Help Centre on 1300 652 146.
For other enquiries, please contact your local branch or complete the form below.
Address
The Bendigo Centre
Bendigo VIC 3550
Australia
Postal address
The Bendigo Centre
PO Box 480
Bendigo VIC 3552
Direct banking
BSB: 633-000
SWIFT code: BENDAU3B
BPAY: Bendigo Bank Loans & Credit Card
Biller name: Payments
Code: 342949
Social
Looking for specific contact details?
Lost or stolen cards
If your card is lost or stolen it’s important you take immediate action to report it.
You can report this via our e-banking app instantly! Visit our lost or stolen card page. Alternately, our helpful team are here for you 24/7 if you need to speak with us or have any questions.
IN AUSTRALIA
Telephone: 1800 035 383 (free call)
or contact your nearest Bendigo Bank branch
OVERSEAS
Telephone: +61 3 5485 7872 (24 hours x 7 days)
Your new card should arrive within 5 to 10 business days depending on the time frame in your area. However, due to the impact of Covid-19, delivery may take a little longer. And, if your card was added to your mobile payments device, this will be replaced with in 15 minutes and an SMS update will be provided, so please ensure your mobile number is up to date.
Resolve a complaint
We love to hear from you whether it's a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Compliments or suggestions
We're always keen to find out ways to improve our customer service. Use our online form to let us know if you:
- have suggestions about products, services or procedures
- have a compliment
Disputed transactions
For information on how to query or dispute a Mastercard, Visa, ATM or EFTPOS transaction, visit our card security page.
Note: Bendigo Bank cardholders only. Other cardholders, please contact your own financial institution if you have experienced a problem using a Bendigo Bank ATM.
Share registry
Contacting our share registry
Boardroom Pty Limited now manages Bendigo and Adelaide Bank Limited’s Share Registry.
Please contact Boardroom on 1300 737 760 or via post at GPO Box 3993, Sydney NSW 2001.
Community Bank Company Shareholders
If you have any questions regarding Community Bank Company Shares, you need to contact the respective Community Bank Company Secretary or Community Bank Branch for assistance.
For contact details visit your branch page.
ASX Customer Service Centre 1300 300 279 (local call from anywhere in Australia).
National relay service
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 236 344.
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 236 344.
- Internet relay users connect to the National Relay Service and then ask for 1300 236 344.
Mobile lenders
Can’t get to a branch to talk home loans? Our mobile lenders can call at a time that suits you.
Whether you’re looking to buy, invest, refinance or renovate, a mobile lender is your home loan specialist.
miVoice -online customer community
miVoice is an online customer community where you get to give us your opinion and help us to understand what you look for and expect from you bank.
Superannuation and investing
Superannuation: 1800 033 426
Email: Superannuation
Managed Funds: 1800 634 969
Email: Managed Funds
Financial Planning: 1300 236 344
Bendigo Invest Direct: 1300 788 982
Email: Bendigo Invest Direct
