Choose the method that is most convenient for you.
Frequently asked questions
Common enquiries and tasks managed quickly
Ways to connect with us
Use Web Messaging to ask general questions and get support. If required you can verify your identity allowing us to personalise the help we can offer.
Web Messaging is available Monday to Saturday, 9am to 5pm AEST/AEDT. Excludes national public holidays.
Locate a branch
Our Bendigo Bank branch network has over 500 locations Australia-wide. Use our branch locator to search for a branch, agency or ATM near you.
Find a mobile lender
Can’t get to a branch to talk home loans? Our mobile lenders can call at a time that suits you.
Whether you’re looking to buy, invest, refinance or renovate, a mobile lender is your home loan specialist.
Resolve a complaint
We love to hear from you whether it's a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Provide a compliment or suggestion
We're always keen to find out ways to improve our customer service. Use our online form to let us know if you:
- have suggestions about products, services or procedures
- have a compliment
Contribute via miVoice
miVoice is an online customer community where you get to give us your opinion and help us to understand what you look for and expect from your bank.
National Relay Service
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
Personal and Business banking
The Bendigo Centre
Bendigo VIC 3550
The Bendigo Centre
PO Box 480
Bendigo VIC 3552
SWIFT code: BENDAU3B
BPAY: Bendigo Bank Loans & Credit Card
Biller name: Payments