Choose the method that is most convenient for you.
Common enquiries and tasks managed quickly
Ways to connect with us
Message us
Use Web Messaging to ask general questions and get support. If required you can verify your identity allowing us to personalise the help we can offer.
Web Messaging is available Monday to Saturday, 9am to 5pm AEST/AEDT. Excludes national public holidays.
Locate a branch
Our Bendigo Bank branch network has over 500 locations Australia-wide. Use our branch locator to search for a branch, agency or ATM near you.
Find a mobile lender
Can’t get to a branch to talk home loans? Our mobile lenders can call at a time that suits you.
Whether you’re looking to buy, invest, refinance or renovate, a mobile lender is your home loan specialist.
Resolve a complaint
We love to hear from you whether it's a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Provide a compliment or suggestion
We're always keen to find out ways to improve our customer service. Use our online form to let us know if you:
- have suggestions about products, services or procedures
- have a compliment
Contribute via miVoice
miVoice is an online customer community where you get to give us your opinion and help us to understand what you look for and expect from your bank.
Accessibility services
National Relay Service
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
TTY
TTY users phone 133 677 then ask for 1300 236 344.
Speak and Listen
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 236 344.
Internet relay
Internet relay users connect to the National Relay Service and then ask for 1300 236 344.
Personal and Business banking
General enquiries
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
Lost or stolen cards
You can report this in branch, by phone or instantly via our e-banking app. Visit our lost or stolen cards page.
Call 1800 035 383 (in Australia) or
+61 3 5485 7872 (from overseas - standard international call charges apply)
24 hours a day, 7 days a week.
Superannuation and investing
Superannuation call 1800 033 426 or email us
Managed Funds call 1800 634 969 or email us
Financial Planning call 1300 236 344
Bendigo Invest Direct call 1300 788 982 or email us
Insurance
For general enquiries call 1300 557 155.
Monday to Friday - 8am to 8pm AEST/AEDT*
To make a claim for home, car, motorbike, boat, caravan, travel and landlord insurance call 132 480. For all other insurance view our make an insurance claim page.
Head office
The Bendigo Centre
Bendigo VIC 3550
Australia
Postal address
The Bendigo Centre
PO Box 480
Bendigo VIC 3552
Direct banking
BSB: 633-000
SWIFT code: BENDAU3B
BPAY: Bendigo Bank Loans & Credit Card
Biller name: Payments
Code: 342949
Investors and shareholders
Share registry
Bendigo and Adelaide Bank Share Registry
GPO Box 3993
Sydney NSW 2001
Call 1300 032 762 (in Australia) or +61 2 8023 5417 (from overseas - standard international call charges apply)
Monday to Friday - 8:15am to 5:30pm AEST/AEDT
Community Bank Company Shareholders
If you have any questions regarding Community Bank Company Shares, you need to contact the respective Community Bank Company Secretary or Community Bank Branch for assistance.
For contact details visit your branch page.
ASX Customer Service Centre 1300 300 279.
© Copyright 2021 Bendigo and Adelaide Bank