We're committed to creating a safe, inclusive and empowering environment where everyone can thrive.
Inclusive and accessible design is good for everyone
We value all abilities and capabilities. So, we want our products, services and workplace to be accessible to all people.
Using industry expertise and advances will ensure banking with us is positive and seamless.
We have partnered with Dementia Australia to develop:
- In-branch Dementia Friendly Environmental Audits; plus
- A first of its kind, online learning for Better Banking for People Living with Dementia.
Australian Network on Disability (AND) is a national not-for-profit membership-based organisation. AND specialises in supporting businesses in building disability confidence, engagement and action. We have been Gold Members since 2017.
We aim to meet WCAG (Web Content Accessibility Guidelines) 2.1 AA on our websites by:
Our website designs are responsive and adjust to fit the most popular devices' screen display sizes.
We use icons to help explain information and our online forms also feature descriptive error messages to help users complete.
The text size on each website page is adjustable and within our content we also use simple paragraphs and lists for enhanced readability.
We make sure foreground and background colours meet colour contrast requirements.
Our buttons are clearly labelled and we make sure that links make sense out of context.
We use correctly structured semantic HTML to aid users who tab through content and use screen readers.
Our search and navigation options are keyboard accessible and available across the website.
We avoid using complex language within our web content.
We avoid the over-use of abbreviations or industry jargon.
We avoid using colour alone to convey meaning.
Ways to bank
There are many different ways to bank with us. Find out more about our in-person, phone, online or on-the-go services.
Our Access and Inclusion Plan
We're committed to creating an inclusive and supportive bank for our customers, staff and community. The Bendigo and Adelaide Bank Access and Inclusion Plan 2020-22 aims to do this.
Our focus is on three groups: our customers, our people, and our workplace. We aim to raise awareness, influence strategy, and drive initiatives to deliver change.
The plan was a collaborative effort. We worked with the Australian Network on Disability and input from senior leaders. The Bank's employee and inclusion network was also involved. This network comprises members from across the organisation who have experience with disability. They share a passion for accessibility issues and building an inclusive workplace.
We believe a diverse workforce supported by an inclusive culture is central to our success.
We value your feedback
We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service: