Skip to main content

Accessibility and inclusion

We're committed to creating a safe, inclusive and empowering environment where everyone can thrive.

Our vision for accessibility and inclusion

We start from the position that inclusive and accessible design is good for everyone.

We’re committed to breaking down barriers to participation and improving customer access to our products and services. By creating a safe, inclusive, and empowering environment.

Supporting and enabling our customers and people by using industry expertise and advances will ensure banking with us is positive and seamless.

Our Accessibility and Inclusion Plan 2024-26

Our plan articulates our dedication to establishing an accessible bank for our customers, team members, and the communities we operate in. It sets out our strategies for enhancing customer access and breaking down barriers that might exist within the bank.

Our plan includes commitment across four key areas:

  • Our customers,
  • Our people,
  • Inclusive design, and
  • Our communities and partners.

With a total of 18 commitments over three years, our plan is designed to make it easy for people to access information, communicate with us, and use our products and services.

Read the Accessibility and Inclusion Plan 2024-26 as a screen-reader accessible web version.

Our accessibility and inclusion artwork

Feeling valued

Bendigo and Adelaide Bank Accessibility and Inclusion Plan features an original design by South Australian artist and poet, Oliver Mills.

Oliver Mills lives with epilepsy, vision impairment, and cerebral palsy - a physical condition that affects muscle movement and verbal communication. Using specially designed equipment, and in collaboration with his art mentor, Henry ‘Jock’ Walker, Oliver creates artworks that offer a visual expression of how he experiences the world.

You can find out more about Oliver and his business, Oliver’s Choice, by visiting his website or by following him on Facebook, Instagram, YouTube or TikTok @Olivers_Choice

Hear more from Oliver and his experience creating this artwork for Bendigo and Adelaide Bank.

Load video
AU Skip navigation Search Avatar image 0:01 / 1:59 Oliver Mills, Accessibility & Inclusion Plan artist 2023
Load video
Oliver Mills, Accessibility & Inclusion Plan artist story

Accessibility and Inclusion Plan launch

The unveiling of the artwork by South Australian Artist and Poet Oliver Mills took place on 27 November 2023 on the land of the Kaurna People.

Commissioned by the Bank in support the 2024-2026 Bendigo and Adelaide Bank Accessibility and Inclusion Plan, the artwork called ‘Feeling Valued’ now hangs in the foyer of the Bendigo and Adelaide Bank Grenfell Street corporate office.

Bruce Spiers, Chief Operating Officer, Jason Tinsley, Deputy Chair BEN Ability and Lisa Mignone, Senior Manager Diversity and Inclusion were joined by Oliver Mills, his art mentor Jock, mother Kerri and many family and friends along with BEN Ability team members and colleagues to acknowledge the special occasion.

Website accessibility

We aim to meet WCAG (Web Content Accessibility Guidelines) 2.1 AA on our websites by:

  • Our website designs are responsive and adjust to fit the most popular devices' screen display sizes.
  • We use icons to help explain information and our online forms also feature descriptive error messages to help users complete.
  • The text size on each website page is adjustable and within our content we also use simple paragraphs and lists for enhanced readability.
  • We make sure foreground and background colours meet colour contrast requirements.
  • Our buttons are clearly labelled and we make sure that links make sense out of context.
  • We use correctly structured semantic HTML to aid users who tab through content and use screen readers.
  • Our search and navigation options are keyboard accessible and available across the website.
  • We avoid using complex language within our web content.
  • We avoid the over-use of abbreviations or industry jargon.
  • We avoid using colour alone to convey meaning.

Ways to bank

There are many different ways to bank with us. Find out more about our in-person, phone, online or on-the-go services.

We value your feedback

We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.


Use our online customer feedback form.

Or use our online messaging service to chat with a staff member.

Visit a branch

Speak to a staff member at one of our branches.


Call us on 1300 236 344

Or from overseas +61 3 5445 0666

National Relay Service

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 236 344.
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 236 344.
  • Internet relay users connect to the National Relay Service and then ask for 1300 236 344.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

© Copyright 2024 Bendigo and Adelaide Bank