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Accessibility and inclusion

We're committed to creating a safe, inclusive and empowering environment where everyone can thrive.

Inclusive and accessible design is good for everyone

We value all abilities and capabilities. So, we want our products, services and workplace to be accessible to all people.

Using industry expertise and advances will ensure banking with us is positive and seamless.

Vision Australia

We work with Vision Australia on design and testing of our key banking services for the visually impaired.

Dementia Australia

We have partnered with Dementia Australia to develop:

  • In-branch Dementia Friendly Environmental Audits; plus
  • A first of its kind, online learning for Better Banking for People Living with Dementia.
Australian Network on Disability

Australian Network on Disability (AND) is a national not-for-profit membership-based organisation. AND specialises in supporting businesses in building disability confidence, engagement and action. We have been Gold Members since 2017. 

PACE Mentoring

PACE Mentoring is a dynamic mentoring program. They connect job seekers with disability to volunteer mentors from our staff.

Website accessibility

We aim to meet WCAG (Web Content Accessibility Guidelines) 2.1 AA on our websites by:

  • Our website designs are responsive and adjust to fit the most popular devices' screen display sizes.
  • We use icons to help explain information and our online forms also feature descriptive error messages to help users complete.
  • The text size on each website page is adjustable and within our content we also use simple paragraphs and lists for enhanced readability.
  • We make sure foreground and background colours meet colour contrast requirements.
  • Our buttons are clearly labelled and we make sure that links make sense out of context.
  • We use correctly structured semantic HTML to aid users who tab through content and use screen readers.
  • Our search and navigation options are keyboard accessible and available across the website.
  • We avoid using complex language within our web content.
  • We avoid the over-use of abbreviations or industry jargon.
  • We avoid using colour alone to convey meaning.

Ways to bank

There are many different ways to bank with us. Find out more about our in-person, phone, online or on-the-go services.

Our Access and Inclusion Plan

We're committed to creating an inclusive and supportive bank for our customers, staff and community. The Bendigo and Adelaide Bank Access and Inclusion Plan 2020-22 aims to do this.

Our focus is on three groups: our customers, our people, and our workplace. We aim to raise awareness, influence strategy, and drive initiatives to deliver change.

The plan was a collaborative effort. We worked with the Australian Network on Disability and input from senior leaders. The Bank's employee and inclusion network was also involved. This network comprises members from across the organisation who have experience with disability. They share a passion for accessibility issues and building an inclusive workplace.

Read the Access and Inclusion Plan 2020-22 as a PDF or in a screen-reader accessible version.

We believe a diverse workforce supported by an inclusive culture is central to our success.

We value your feedback

We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.


Use our online customer feedback form.

Or use our online messaging service to chat with a staff member.

Visit a branch

Speak to a staff member at one of our branches.


Call us on 1300 236 344

Or from overseas +61 3 5445 0666

National Relay Service

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 BENDIGO (1300 236 344).
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 BENDIGO (1300 236 344).
  • Internet relay users connect to the National Relay Service and then ask for 1300 236 344.
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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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