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Big on security
Bigger for helping you feel safe

We are focused on helping you bank safely online. Learn how to protect yourself from scams and fraud.

View the latest scam alerts

Find out about our latest scam alerts and what to do if you've received a suspicious message.

Report suspicious activity

If you have received a suspicious email, text message, or call, let us know by reporting it.

Staying safe from scams and fraud

Scams knowledge hub

Scammers are becoming more sophisticated and are using a range of platforms to target their victims. We've gathered information on a number of common scams to help you identify the warning signs.

Fraud knowledge hub

Fraud is when suspicious activities happen without your knowledge. Safeguarding your personal information and devices are essential steps to help protect yourself from potential fraud.

Protecting your business

Businesses can also be targeted by criminals. As a business owner, it’s important to implement effective risk management practices and systems, ensuring both protection for your business and your customers.

3 steps to remember

  • Stop - don't give money or personal information to anyone if you're unsure.
  • Think - ask yourself, could the message or call be a fake?
  • Protect - act quickly if something feels wrong.

How we're protecting you

Protecting you 24/7

As soon as a suspect transaction is detected by Bendigo Bank 24/7 fraud monitoring, we will try to contact you to verify the transaction.

Multi-factor authentication

Multi-factor authentication (MFA) is a security measure that requires two or more proofs of identity to verify a user. Asking for additional details to confirm your identity provides greater security compared to a password alone, making it harder for criminals to access your accounts or information.

Secure online shopping

Mastercard Identity Check, Visa Secure and eftpos Secure are free services that protect your card against unauthorised transactions, giving you confidence when shopping online with your Bendigo Bank debit or credit card.

Banking safely online support

Bendigo Bank’s Banking Safely Online sessions enable one-on-one connections between the Bank and our customers to help grow digital capability, confidence, and security.

Learn how to protect yourself

How to keep your online banking safe

Here are five ways to protect your online banking information.

8 ways to protect your privacy online

Eight top tips to help to protect you and your family online.

4 ways to use card controls

Here are four ways to use card controls in your everyday life.

Learn more about how we protect you

We take great care to protect customer's money and personal information.

If you need help or more information


If you have clicked on any suspicious links and entered your e-banking details:

Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)

Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) and some public holidays - 9am to 8pm AEST/AEDT

*Excludes Christmas Day


If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation. 

Please note you will not receive a personal response from 0429 557 997.


If you have received any suspicious emails, you can forward them to us via email. 

Please note you will not receive a personal email response from us.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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