Keep yourself and your family safe and secure
Ways to stay safe
Keeping your identity safe
Identity theft is a type of fraud that involves stealing money or gaining other benefits by pretending to be someone else. Learn how you can protect yourself.
Protecting your business
Businesses can also be targeted by criminals.
It's important business owners implement appropriate risk management practices and systems to adequately protect themselves and their customers.
Protecting yourself and your family
Protecting yourself and your family from scams and identity theft can save you a lot of inconvenience, disruption and money.
We have compiled a list of tips to help you protect yourself.
- Criminals use phones as the number one delivery method for scams;
- Never allow anyone to access your computer/device remotely;
- Never provide your 6-digit code from a security token to anyone over the phone;
- Do not respond to unsolicited calls, SMS or email asking you for personal information or financial details;
- Delete spam emails and do not open SMS or email attachments or click on links in SMS or emails from strangers;
- Be aware of email, internet and telephone hoaxes and scams - if something appears too good to be true, it almost certainly is;
- For more information about protecting yourself from scams, refer to ACCC Scamwatch website for more information.
- Don’t open suspicious texts, pop up windows or click on links or attachments in unsolicited emails – delete them;
- Don’t enter or provide your card number to unsolicited sites or callers;
- Don’t respond to phone calls about your computer asking for remote access – hang up;
- Keep your personal details secure;
- Choose your passwords carefully;
- Review your privacy and security settings on social media;
- Beware of any requests for your personal details or money;
- If you think you have been a victim of a scam, you need to let us know as soon as possible by calling us or by attending your nearest branch.
Protecting your children
Increasingly, children are being targeted online and can be vulnerable to aggressive behaviour and criminal activity.
Children are soft targets – they use the internet regularly and interact via social media, but they're often too inexperienced to recognise when they are being deceived.
Education is the best way to help protect your children.
To access advice and resources specifically designed with parents and children in mind visit the following websites:
Find the latest scams affecting our customers
If you need help or more information
If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation.
If you have received any suspicious emails, you can forward them to us via email.