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Keep yourself and your family safe and secure

Ways to stay safe

Keeping your identity safe

Identity theft is a type of fraud that involves stealing money or gaining other benefits by pretending to be someone else. Learn how you can protect yourself.

Customer completing a transaction on a merchant terminal

Protecting your business

Businesses can also be targeted by criminals.

It's important business owners implement appropriate risk management practices and systems to adequately protect themselves and their customers.

How to spot a scam

Learn about the scams that could impact you, then understand how to protect yourself.

Protecting yourself and your family

Protecting yourself and your family from scams and identity theft can save you a lot of inconvenience, disruption and money.
We have compiled a list of tips to help you protect yourself.

  • Criminals use phones as the number one delivery method for scams;
  • Never allow anyone to access your computer/device remotely;
  • Never provide your 6-digit code from a security token to anyone over the phone;
  • Do not respond to unsolicited calls, SMS or email asking you for personal information or financial details;
  • Delete spam emails and do not open SMS or email attachments or click on links in SMS or emails from strangers;
  • Be aware of email, internet and telephone hoaxes and scams - if something appears too good to be true, it almost certainly is;
  • For more information about protecting yourself from scams, refer to ACCC Scamwatch website for more information.
  • Don’t open suspicious texts, pop up windows or click on links or attachments in unsolicited emails – delete them;
  • Don’t enter or provide your card number to unsolicited sites or callers;
  • Don’t respond to phone calls about your computer asking for remote access – hang up;
  • Keep your personal details secure;
  • Choose your passwords carefully;
  • Review your privacy and security settings on social media;
  • Beware of any requests for your personal details or money;
  • If you think you have been a victim of a scam, you need to let us know as soon as possible by calling us or by attending your nearest branch.
Protecting your children

Increasingly, children are being targeted online and can be vulnerable to aggressive behaviour and criminal activity.

Children are soft targets – they use the internet regularly and interact via social media, but they're often too inexperienced to recognise when they are being deceived.

Education is the best way to help protect your children.

To access advice and resources specifically designed with parents and children in mind visit the following websites:

Find the latest scams affecting our customers

If you need help or more information


Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)

Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) - 9am to 8pm AEST/AEDT

*Excludes Christmas Day


If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation. 


If you have received any suspicious emails, you can forward them to us via email. 

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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