Merchant support
Whether you've had an EFTPOS machine with us for a while, or are new to the system, we can help.
About my machine
Bendigo Bank EFTPOS powered by Tyro
Mobile EFTPOS user guide
CounterTop EFTPOS user guide
Bendigo Bank machines - no longer offered
User guides for the following machines:
Ingenico MOVE/5000
Verifone VX820
PAX D210E
Verifone VX680
Quest MT330
Helpful resources
Service status
View the service status of all payment systems provided by Tyro.
POS recommendation tool
Find a POS provider that suits your business needs.
EFTPOS machine paper roll orders
You can order your paper rolls online.
Tyro Portal guide
Learn about the Tyro Portal with the Tyro Portal guide.
Chargebacks & disputes
A chargeback occurs when a cardholder disputes a transaction that was processed via your merchant facility. This usually happens when a cardholder believes a transaction was processed incorrectly, was not authorised by them, or goods/services were not received as described.
View the Chargeback & disputes guide
Damages and returns policy
Read our damages and returns policy.
Customer support
Bendigo Bank EFTPOS and eCommerce powered by Tyro
If you have opened a new merchant facility from 21 June 2021, or have been transitioned to Bendigo Bank powered by Tyro, you can contact us by:
Call Tyro
Email Tyro
Request a call/email
Chat online
Bendigo Bank Merchant Services
If you have EFTPOS or eCommerce provided directly by Bendigo Bank, and have not yet been transitioned to the new Bendigo Bank powered by Tyro offering please contact us:
Call 1300 720 356
Email Merchant operations team
Technical faults
If you are experiencing technical faults with your Bendigo Bank terminal, please contact the Merchant Help Desk on 1800 334 702, 24 hours a day, 7 days a week.
Things you should know
Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951.
