Merchant support
Whether you've had an EFTPOS machine with us for a while, or are new to the system, we can help.
About my machine
Pro EFTPOS user guide
Pro Key EFTPOS user guide
Mobile EFTPOS user guide
CounterTop EFTPOS user guide
Go EFTPOS reader user guide
Go EFTPOS reader quick start guide
Tap to Pay on iPhone with the Tyro BYO App user guide
Helpful resources
Service status
View the service status of all payment systems provided by Tyro.
POS recommendation tool
Find a POS provider that suits your business needs.
EFTPOS machine paper roll orders
You can order your paper rolls online.
User guides
Learn about the Tyro Portal with the Tyro Portal guide.
Step-by-step guide to processing pre-authorisation transactions.
Chargebacks & disputes
A chargeback occurs when a cardholder disputes a transaction that was processed via your merchant facility. This usually happens when a cardholder believes a transaction was processed incorrectly, was not authorised by them, or goods/services were not received as described.
View the Chargeback & disputes guide
Damages and returns policy
Read our damages and returns policy.
Bendigo Bank powered by Tyro customer support
If you require support for your existing merchant facility, please contact Tyro for assistance.
Call Tyro on 1300 108 976
Email Tyro at cs@tyro.com
Things you should know
Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951. Bendigo Bank bank accounts are issued by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879.
Bendigo Bank is remunerated by Tyro on a commercial basis for this offer.
