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Merchant support centre

Merchant support

Whether you've had an EFTPOS machine with us for a while, or are new to the system, we can help.


About my machine

If you need help with your machine, we have handy user guides available.

Mobile EFTPOS user guide

CounterTop EFTPOS user guide

Go EFTPOS reader user guide

Go EFTPOS reader quick start guide

Tap to Pay on iPhone with the Tyro BYO App user guide

Helpful resources

Service status

View the service status of all payment systems provided by Tyro.

Service status

POS recommendation tool

Find a POS provider that suits your business needs.

POS/PMS recommendations

EFTPOS machine paper roll orders

You can order your paper rolls online.

User guides

Learn about the Tyro Portal with the Tyro Portal guide.

Step-by-step guide to processing pre-authorisation transactions.

Chargebacks & disputes

A chargeback occurs when a cardholder disputes a transaction that was processed via your merchant facility. This usually happens when a cardholder believes a transaction was processed incorrectly, was not authorised by them, or goods/services were not received as described.

View the Chargeback & disputes guide

Damages and returns policy

Bendigo Bank powered by Tyro customer support

If you require support for your existing merchant facility, please contact Tyro for assistance.

Call Tyro on 1300 108 976

Email Tyro at

Things you should know

Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951. Bendigo Bank bank accounts are issued by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879.

Bendigo Bank is remunerated by Tyro on a commercial basis for this offer.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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