Whether you've had an EFTPOS machine with us for a while, or are new to the system, we can help.
About my machine
Chargebacks & disputes
A chargeback occurs when a cardholder disputes a transaction that was processed via your merchant facility. This usually happens when a cardholder believes a transaction was processed incorrectly, was not authorised by them, or goods/services were not received as described.
View the Chargeback & disputes guide
Bendigo Bank Merchant Services
If you have EFTPOS or eCommerce provided directly by Bendigo Bank, and have not yet been transitioned to the new Bendigo Bank powered by Tyro offering please contact us:
Call 1300 720 356
Email Merchant operations team
If you are experiencing technical faults with your Bendigo Bank terminal, please contact the Merchant Help Desk on 1800 334 702, 24 hours a day, 7 days a week.
Things you should know
Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951. Bendigo Bank bank accounts are issued by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/ACL 237879.