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Bendigo Bank
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Merchant support centre

Merchant support

Whether you've had an EFTPOS machine with us for a while, or are new to the system, we can help.

 

About my machine

If you need help with your machine, we have handy user guides available.
Bendigo Bank EFTPOS powered by Tyro

Mobile EFTPOS user guide

CounterTop EFTPOS user guide

Bendigo Bank machines - no longer offered

User guides for the following machines:

Ingenico MOVE/5000
Verifone VX820
PAX D210E
Verifone VX680
Quest MT330

Helpful resources

Service status

View the service status of all payment systems provided by Tyro.

Service status

POS recommendation tool

Find a POS provider that suits your business needs.

POS/PMS recommendations

EFTPOS machine paper roll orders

You can order your paper rolls online.

Tyro Portal guide

Learn about the Tyro Portal with the Tyro Portal guide.

Chargebacks & disputes

A chargeback occurs when a cardholder disputes a transaction that was processed via your merchant facility. This usually happens when a cardholder believes a transaction was processed incorrectly, was not authorised by them, or goods/services were not received as described.

View the Chargeback & disputes guide

Damages and returns policy

Customer support

Bendigo Bank EFTPOS and eCommerce powered by Tyro

If you have opened a new merchant facility from 21 June 2021, or have been transitioned to Bendigo Bank powered by Tyro, you can contact us by:

Call Tyro

Email Tyro

Request a call/email

Chat online

Bendigo Bank Merchant Services

If you have EFTPOS or eCommerce provided directly by Bendigo Bank, and have not yet been transitioned to the new Bendigo Bank powered by Tyro offering please contact us:

Call 1300 720 356

Email Merchant operations team

 

Technical faults

If you are experiencing technical faults with your Bendigo Bank terminal, please contact the Merchant Help Desk on 1800 334 702, 24 hours a day, 7 days a week.

Things you should know

Bendigo Bank EFTPOS and eCommerce powered by Tyro is issued by Tyro Payments Limited ACN 103 575 042 AFSL 471951.

Bendigo Bank
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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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