Tyro
Partnering with Tyro, we're providing you and your customers with simple, flexible, and feature rich payment solutions.
Read through our FAQs for more information on Tyro, why we chose to partner with them, and how we expect this partnership will benefit you and your business.
Read our media release for further details on our agreement.
Refer to our FAQs for an update on the Tyro connectivity issue which occurred in January 2021.
Who is Tyro?
Tyro is a technology-focused and values-driven company providing Australian businesses with simple, flexible, and feature rich card acceptance solutions. Tyro is the 5th largest EFTPOS bank acquirer in Australia, based on EFTPOS machine count^.
Why Tyro?
Our partnership with Tyro will provide you with access to industry leading, simple, flexible and feature rich card acceptance solutions. We're confident the Bendigo Bank powered by Tyro products will suit your needs, no matter your size or how you manage your business.
What will change?1
If you currently use Bendigo Bank EFTPOS, you will receive a new Bendigo Bank EFTPOS powered by Tyro device.
You will enjoy a range of new benefits, at no additional cost2:
- Simple, and high-speed payment processing
- Automated surcharging and tipping
- Seamless cloud-based Point of Sale and Practise Management software integration including support for the latest POS providers, SplitBills, and Pay@Table
- Improved visibility and insights with a new web portal and mobile app, including e-statements
- 24/7 local phone support
- Omni channel eCommerce and EFTPOS. If you accept payments in store and online, see your takings in one location and on one statement
- One statement for all transactions including American Express and Alipay
- For businesses in the Health industry, you can now accept private insurance claiming and Medicare rebates
More payment options, including Alipay, and UnionPay will also be available. And, you’ll be able to choose to order your paper rolls online.
If you currently use Bendigo Bank eCommerce services, you will transition to Bendigo Bank eCommerce powered by Tyro.
You will enjoy a range of new benefits, at no additional cost:
- e-invoicing
- Recurring payments
- 24/7 local phone support
- Faster and simpler transaction processing
- Omni channel eCommerce and EFTPOS. If you accept payments in store and online, see your takings in one location and on one statement
- One statement for all transactions including Amex
What won’t change?
You will continue to enjoy:
- Your current pricing
- Next day settlement of your funds into a Bendigo Bank account
- Free paper rolls available at your local branch
- Excellent service and personal banking from your branch, Community Bank and banking managers
Bendigo Bank e-banking, Bendigo Bank Business Debit Mastercard, Apple Pay, Google Pay and Osko payments with your Bendigo Bank Business Transaction account
FAQs
Late last year, we announced a strategic partnership with Tyro to provide you and your customers with simpler and more flexible, feature rich payment solutions. Since the announcement, we have been working hard to plan the migration of our customers to our new Bendigo Bank powered by Tyro product.
You may be aware, Tyro experienced a connectivity issue earlier this year which affected a limited group of its merchant customers. While there has been no impact whatsoever to Bendigo Bank customers, we have closely observed and taken this situation seriously and have been working directly with Tyro to understand the issue, its resolution and to ensure this issue will not affect our migration activities and timings, and importantly, you our customer.
To provide further background on the incident, an issue existed in specific versions of the terminal platform software installed on some of Tyro’s Worldline terminals which caused them to lose connectivity with Tyro’s network. Tyro has confirmed the issue was contained and that at no time was the security of the terminals, nor merchant data, compromised. The issue has since been resolved and this software will not be present in any of the terminals that will be deployed to the Bendigo Bank powered by Tyro product.
Our number one priority is always to ensure you can continue to operate your business without interruption so you can spend your time focusing on your business and your customers. We would like to assure you that the Bendigo Bank powered by Tyro product will provide you with greater functionality and more payment options, ultimately delivering a better experience for you and your customers.
We continue to work closely with Tyro on the Bendigo Bank powered by Tyro proposition, and we will be in touch with our existing merchant customers over the next few months to communicate our migration plan and next steps.
If you have further questions, please contact our Merchant Services team on 1300 132 741. We will be delighted to assist you with any queries you may have.
Not just yet. We’re pleased you’re as excited about Bendigo Bank powered by Tyro as we are and we’re working to have this available to you as quickly as we can.
If you’re a new customer, you can expect to have the service early 2021.
If you’re an existing customer we’ll be supporting your transition in the first half of 2021 and will be in touch soon with more information on what you can expect and when.
In the meantime we’ll be posting updates to this page over the coming months so make sure you check back in regularly.
If you have further questions about Bendigo Bank powered by Tyro, you can speak with your local branch or banking manager. Alternatively, contact the Merchant Services team on 1300 720 356.
It’s business as usual for the moment. You will receive the Bendigo Bank MOVE5000 device. You won't experience any disruption to your request or service. We will be in touch later with information on what to expect about receiving a new Bendigo Bank powered by Tyro device. When the time comes, we’ll work with you to schedule a date and time that suits you and your business.
It's business as usual for the moment. To request a new facility, you can speak with your local branch or banking manager. Alternatively, contact the Merchant Services team on 1300 720 356. To find out more, visit out our Payments and Merchants Services page.
We will be in touch later with information on what to expect about receiving a new Bendigo Bank powered by Tyro device.
Your current pricing stays the same and there are no additional fees or charges to receive the Bendigo Bank powered by Tyro service.
Looking for simple, flexible and feature rich payment solutions?
We are here to help. Make an online enquiry.
^As per the statistics detailed in Authorised Deposit-taking Institutions Points of Presence June 2020 issued by APRA in October 2020. Excludes EFTPOS providers who are not ADIs.
1 From completion the processing of transactions and the provision of terminal support will be provided by Tyro.
2 Additional charges apply for alternative payments such as Alipay and Amex. Third party Point of Sale and Practise Management software may be subject to subscription fees.
EFTPOS and eCommerce products, services and features are subject to change over time and certain product features require opt-in prior to activation. Product eligibility and conditions apply.
