We forge long term relationships with suppliers to ensure stakeholder value is maximised on a sustainable basis. In doing so, we are best placed to understand how various environmental, social and governance risks might impact a supplier’s business operations and how we can work together to address potential issues.
Approach to procurement
Wherever possible, we seek to make further contributions to local economies by sourcing products and services from nearby businesses. As an example, we spent more than $14 million last financial year on goods and services procured in the Bendigo region (where the Bank is headquartered). Support for local businesses stimulates local economies and generates employment opportunities.
Related content: Human rights
Supplier Code of Conduct
We source goods and services from over 2,000 suppliers, with an annual procurement spend of close to $700 million. Our suppliers are a critical part of our success, and we diligently select and retain suppliers who share similar values to ours. We have created a Supplier Code of Conduct that calls attention to these values and the minimum requirements we expect our suppliers to meet or exceed.
View Supplier Code of Conduct.
Enterprise Procurement guiding principles
Enterprise Procurement has the responsibility to deliver procurement as a service to Bendigo Bank.
Bendigo Bank will be guided by sound commercial and ethical principles that facilitate project delivery, while always acting in the interest of the customer, the project, Bendigo Bank businesses, stakeholders, and the environment.
These principles enable us to:
- Source the best requirements fit (sourcing solutions);
- Develop suppliers that are capable of delivering the Bank’s requirements (supplier capability);
- Seek best prices for the requirements fit (value for money);
- Manage suppliers to ensure obligations are delivered and ongoing performance enhanced (solution delivery);
- Ensure contractual arrangements meet acceptable risk profiles (acceptable risk);
- Maintain an environment where all suppliers are treated fairly, equally and ethically (ethical and fair treatment);
- Consider impacts on the environment, corporate responsibility, and social responsibility (environmental, corporate and social responsibility);
- Ensure internal and external processes are accountable, transparent and impartial (probity, accountability and transparency); and
- Manage, develop, and maintain procurement tools, policies and procedures to a high standard (tools, policies and procedures).
Frequently asked questions
Using the Coupa Supplier Portal (CSP)
The CSP is a free and easy to use portal for suppliers. It allows suppliers to:
- View purchase orders (POs)
- Create and track invoices
- Maintain online catalogues
- Receive invoice/payment notifications
- Join sourcing events
- Manage contracts
- Ensure business information up to date
- Connect with the Coupa Community
You will only need access to the internet and an email account to access the CSP.
No, Bendigo Bank does not require service suppliers to be Coupa Verified or to pay for access to the network.
‘Coupa Verified’ is a voluntary subscription service that validates supplier information, enhancing visibility within Coupa’s global network of customers and suppliers.
Bendigo Bank will be going live with Coupa in May 2025, we will share an announcement when the exact go-live date is confirmed.
For any existing purchase orders prior to May 2025, please continue to invoice us via the current channels.
From May 2025, when you receive a purchase order via Coupa, please issue us a corresponding invoice via the CSP.
You will receive an email invitation to join CSP. Click “Join Coupa”, create a password, and follow the setup steps.
You can also forward the invitation by clicking the “Forward this to someone” link. Enter their email and click ‘Forward.’
Watch the video on “Getting Started with the CSP”.
Once you have registered, you can manage your business profile, set preferences, and begin transacting with BEN.
If you’re already using Coupa, you’ll receive an email to login to Coupa to connect to Bendigo Bank. Once received, log in and set up your profile and preferences. You may also manage merge requests your accounts if you have multiple logins under your business.
The invitation will be sent from do_not_reply@BEN.coupahost.com. It is possible your email security settings have sent the email to your spam or junk folders, so check those and update your inbox security settings to allow emails to be received from this address.
The invitation will be sent to the email address used for onboarding your supplier record in Coupa. You can check this address by contacting our Supplier Enablement team via EnterpriseProcurement@BendigoAdelaide.com.au.
Please email our Supplier Enablement team via EnterpriseProcurement@BendigoAdelaide.com.au regarding any updates to banking details and other contact details.
While logged into the CSP, you click the Help tab for the Help Tour, Blog and Online Help for support resources. Alternatively you can visit the Coupa Supplier Help Center for support resources.
For any technical or functional support-related questions not answered in the Coupa Supplier Help Center, use the 24/7 chat feature on the CSP or email Supplier@coupa.com
Working with PO's, invoices and payments
Purchase Orders make the process more efficient by ensuring upfront approval of spend and enabling auto approval of invoices that are a match in Coupa. Not only does this make it easier for Bendigo Bank staff to buy, but it also means suppliers can be assured purchases are already approved, invoice submission is simpler, and payments are prompt.
No. All invoices must reference a valid corresponding Purchase Order.
During the transition period, you may follow the existing invoicing process for any goods/services that were purchased prior to the go live of Coupa.
Log into CSP and go to the ‘Purchase Orders’ tab. Learn more about viewing and managing purchase orders.
Watch the “The Orders Page of the CSP” video.
You must submit invoices through one of three methods:
- Coupa Supplier Portal (CSP): This is Bendigo Bank’s preferred method. You will be able to create invoices directly from a PO or contract, and track invoices and payments in real time. Learn how to create or edit an invoice.
- Supplier Actionable Notification (SAN): While this is still an efficient and digital method, you will not have the benefit of being able to update your information and track invoice status in real time. Learn more about Supplier Actionable Notifications and Supplier Actionable Notification as PO emails.
- CXML Transmission: For suppliers who have large volumes of transactions with us and an internal IT support team to bulk and manage the CXML transmission. If suitable to you, please contact us.
Learn more about invoicing via CSP.
In CSP, check the ‘Invoices’ tab to see the status. If using SAN, you will receive an email notification when the invoice is processed.
Credit notes can be issued to resolve a dispute on an invoice, correct an invoice or cancel a duplicate invoice. They can also be used to record miscellaneous credit. Learn more about how to create or edit an invoice or watch the “Create a credit note” video.
For general contract and tender enquiries please contact us
