We want to know when we have not met your expectations so we can improve for next time
We collect your personal information to review your complaint and contact you. Your personal information may be shared within the Bendigo and Adelaide Bank Group, including subsidiaries, related companies, agencies and franchisees. To request access to your personal information, please contact us at www.bendigobank.com.au or your nearest branch.
For more information about how Bendigo Bank collects and handles your Personal information please visit our Privacy Policy. Your personal information may also be shared with external entities such as the Australian Financial Complaints Authority, third party services providers, etc.
In your complaint, you may choose to provide "sensitive information". This could include information about your health, racial or ethnic origin, or other personal matters.
By submitting this complaint, you consent to us collecting any sensitive information you include. For more information about how Bendigo Bank collects and handles your sensitive information please visit our Privacy Policy.
We may also need to phone, email or write to you. Please ensure the contact details you provide are accurate. If they aren't, we may not be able to contact you.
If you're acting as an authorised representative of our customer, we'll require a "consent to act" form signed by our customer. We’ll issue this form directly to our customer, following notification that you are an authorised representative.
If you share your contact details, we'll reach out to discuss the outcome with you - if you'd prefer not to, your complaint will be treated as anonymous, and we won't be able to get in touch
Provide your customer and/or account number
