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Natural disaster assistance package

During times of natural disaster, we're here to help our customers and communities in need.

How we can help

Our assistance package is for personal and business customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.

We understand our customers will have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.

If you need assistance please call us on 1300 236 344 or visit your local branch. Our business customers may also contact their business banker.

As natural disasters occur, we will update this page with relevant information.

We're here to help you.

Customers affected by the Gippsland Floods

We understand the impact of storms and flood waters in Gippsland and other localities across the state will have on our customers. An assistance package has been created to help those in need.

These include:

  • Home Loan and Business Loan customers can apply for relief on loans for up to three months
  • Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
  • Existing customers with home and contents insured through CGU Insurance can apply for emergency funds and temporary accommodation costs

Financial assistance

For our customers needing financial assistance, we advise you to:

Insurance

If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo insurance policy, please call 13 24 80.

 

NSW floods

We understand the impact the floods are devastating to our customers. An assistance package has been created to help those flood and storm affected customers.

These include:

  • Home Loan and Business Loan customers can apply for relief on loans for up to three months;
  • Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers;
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity;
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan;
  • Existing customers with home and contents insured through CGU Insurance can apply for emergency funds and temporary accommodation costs.

Financial assistance

For our customers needing financial assistance, we advise you to:

Insurance

If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo insurance policy, please call 13 24 80.

Government assistance

NSW residents adversely affected by the flooding can claim Government relief payments of $1,000 per adult and $400 for each child younger than 16 years of age by calling Services Australia on 180 22 66 or visiting the Services Australia website.

Special Disaster Grants for Primary Producers

NSW and Australian Governments announced the availability of Special Disaster Grants (SDG) of up to $75,000 to support eligible primary producers impacted by the March 2021 storms and floods.

Eligible primary producers recovering from the devastating impacts of floods may receive vital support to help pay for immediate clean-up and repairs to infrastructure.

These grants will be available through the NSW Rural Assistance Authority (RAA) to eligible flood-affected local government areas in NSW.

Please visit RAA's Declared Natural Disasters for a full list of eligible LGAs and  Special Disaster Grants - Floods which will be updated as information becomes available.

Small Business Grants

Grants of up to $50,000 for eligible small business owners and not-for-profit organisations are available through Service NSW.
For more information contact the Disaster Customer Care Service on 13 77 88 or visit www.service.nsw.gov.au/.

Lifeline's 24/7 telephone crisis support service is also available on 13 11 14.

Can you help others?

NSW Flood Appeal is raising funds to support affected communities impacted by the devastating floods across the state.

The funds raised by the appeal will support the immediate aftermath of the floods and the short, medium and long term recovery.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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