Australians rank Bendigo Bank top banking provider
Bendigo Bank has been recognised by Australian consumers as the banking provider of choice in the annual Mozo People’s Choice Awards.
Bendigo Bank scooped the pool in the 2017 awards, the only provider to be awarded in all eight banking categories, and rated the top bank in six of the eight categories.
Mozo commissioned independent market research company, IPSOS to survey more than 5,000 consumer opinions about their banking providers. Customers were asked about overall satisfaction, service, trust, likelihood to recommend, and satisfaction with mobile banking apps, everyday bank accounts and credit cards.
Bendigo Bank’s Chief Customer Officer, Marnie Baker said the results reflected the Bank's customer led strategy.
"We’re thrilled to receive these awards, which are recognition from our customers that we’re living up to our vision of being Australia's most customer connected bank,” Ms Baker said.
"We’re always striving to improve our product and service offering and constantly seeking better ways of doing business while supporting the communities in which we operate - and we would like to thank our customers for the support they provide us.
"We continue to make significant investments in digital innovation with Bendigo Bank’s app rated highly in the App Store, and our credit cards have some of the lowest rates and fees in market.
“Our people lead the pack in exceptional customer service, listening and responding to customer needs and building the goodwill and trust we think people should be entitled to have in banks.
"As a nationally operated banking group, we have a privileged status in the community, and we take this obligation seriously on behalf of our 1.6 million customers and the hundreds of communities across Australia where we operate,” she said.
Mozo Director Kirsty Lamont said “The winners of these awards are not chosen by banking executives, they are chosen by everyday Australians – the people who bank and use these services”.
“With over 110 banking providers reviewed by customers, to be awarded a Mozo People’s Choice Award is an extraordinary achievement given the fierce competition in the retail banking space right now.”
About Bendigo Bank
Bendigo Bank is bigger in more ways than one. Australia’s fifth largest full service retail bank, Bendigo Bank services more than 1.6 million customers across metropolitan and regional Australia. The network comprises more than 313 community-owned and operated branches which form the Bank’s unique Community Bank® network. Profits made by Community Bank® branches are returned to local community project and initiatives local people consider important, and to date, more than $165 million in profits has been returned Australian communities. Beyond dollars and cents are stories of social impact and sustainability, thanks to partnerships between Bendigo Bank, Community Bank® companies, local and state governments and the community.
About the Mozo People’s Choice Awards
The Mozo People’s Choice Awards are announced regularly, to recognise companies with the highest customer satisfaction levels in their industries. The award winners are determined solely by the votes of customers. Mozo makes no assessment of the value or performance of products or providers.
For the Mozo People’s Choice Awards in 2017, Mozo commissioned IPSOS to conduct a national survey to measure people’s attitudes and opinions towards their current providers of banking, car insurance, home insurance and energy. A total of 3,726 individuals were surveyed in May 2017.
People were asked in detail about up to two banking providers and up to one of each of the other categories, resulting in a total of 5,146 ratings of Banking providers, 2,967 ratings of Car insurers, 2,621 ratings of Home insurers and 3,223 Electricity retailer ratings. For the full list of winners and Awards methodology, visit: https://mozo.com.au/peopleschoice
Mozo compares 1,800 products from 200 banking, insurance and energy providers to help over 300,000 Australians find a better deal each month via its award winning comparison tools and calculators. Mozo is proud to partner with some of the country's biggest online publishers, making it one of the most visited comparison sites in Australia.