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Bank launches 24/7 business banking advice app

2 February 2015 |Media centre

Bendigo Bank’s business customers will today have access to an Australian first in banking; 24/7 business banking advice in the palm of their hands.

The free miBanker app is a mobile relationship management tool designed to help the Bank’s business customers grow and better manage their business.

Available to all Bendigo Bank business banking customers, miBanker responds to the immediate and critical needs of business owners, said Managing Director Mike Hirst.

"Our business customers tell us that it’s not easy to be across all aspects of running a business, from cash flow and general business management challenges, to cost control, staffing and future planning.

"They want the flexibility to source information they want to receive. With miBanker, our customers choose the information they want to receive, at a time and place that suits them.

"Having questions answered in real time plus a wealth of relevant information at their fingertips will help them to make better business decisions, while ensuring they can stay connected and better informed about issues that matter most.

"miBanker is an innovation in banking relationship management, but it’s bigger than that. Our business customers Australia-wide can track how Bendigo Bank is supporting their community, while also having access to their banking.

"We think miBanker is customer connection at its most innovative."

Some of the unique features of miBanker include;

  • Daily updates from the Australian and overseas stock markets
  • Latest business news throughout the day
  • Weekly economic updates from Bendigo Bank with information that matters to their business
  • Regular video tips on business strategies and marketing tools to help their business become more efficient and profitable.
  • Invitations to events and seminar that are relevant to their business
  • Access to their relationship manager and real time feedback on issues they say are important
  • Regular Customer Pulse questions so Bendigo Bank can understand what is important to its customers anytime throughout the year.

Mr Hirst said while the Bank is committed to delivering innovative solutions to customers, "We’re interested in creating technologies, but not just for the sake of innovation. We deliberately set out to listen to what our customers need and develop solutions accordingly."

"To achieve our goal to be Australia's most customer-connected bank, we need to deliver innovations that make us even more relevant to customers and miBanker is a great and unique example for Australian banking customers," he said.

bhiveGROUP's Founding Partner and co-creator of the miBanker app Michael Wall said : "Our objective was to use mobile technology to enable Bendigo Bank to help their business customers more easily access information that is relevant to their industry and their company position, whether the customer is a start-up in fashion or 30 years in manufacturing.

miBanker brings the business banker closer to their customers, while at the same time allowing the business customer to stay in control of the relationship."

miBanker is one of a number of technology, access and payment solutions that make it easier for Bendigo Bank customers to do their banking.

In 2014, the Bendigo and Adelaide Bank launched redy, a unique retail point of sale mobile payment solution that enables users to donate loyalty credits to community causes. The Bank claimed an Australian technology first with redy, enacting a financial transaction with a wearable device, and it has been recognised with inclusion in the 2014 BRW Innovative Company list.

The Bank also launched GoPos®Lite, a card payment ready powered by mobile phone technology, while the launch of Bendigo Bank’s mobile banking app gave customers a unique take on anywhere, anytime banking.

About Bendigo and Adelaide Bank

Bendigo and Adelaide Bank ('Bendigo') is Australia's fifth-largest bank with 1.5 million customers and assets of $65 billion.

Our retail arm, Bendigo Bank, has more than 600 service outlets, including 305 locally owned Community Bank® branches that collectively have reinvested more than $125 million of their profits into local projects.

Bendigo also owns Rural Bank and Rural Finance, giving it a significant presence in Australian agribusiness banking. It also owns Adelaide Bank (wholesale mortgages and wealth deposits), wealth financier Leveraged Equities, fund manager Sandhurst Trustees, technology firm Community Telco Australia, and Hellenic community banker Delphi Bank. Bendigo and not-for-profit sector members jointly own Community Sector Banking.

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