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Bendigo Bank, Customers Limited announce planned new payments processing joint venture

24 January 2006 |Media centre

Bendigo Bank (Bendigo) and Customers Limited (Customers) today announced a major strategic initiative to build an independent payment processing business.

The parties have entered into a non-binding heads of agreement to pursue the opportunity, subject to agreement and finalisation of documentation. Under the heads of agreement, the project will be undertaken through a proposed joint venture company, Strategic Payments Services Pty Limited (SPS).

Subject to agreement between SPS and Mastercard International, it is intended that wholesale switching services for SPS will be supplied by MasterCard International.

SPS will aim to deliver to both the market and its founders’ superior, “best-in-class” payment processing solutions and services focused on:

  • best practice quality;
  • lower cost;
  • maximum flexibility; and
  • new innovative products and services.

The initial development and implementation phase is expected to be completed within 12  months and will involve the processing and management of all Bendigo and Customers ATM and EFTPOS traffic.

Further value added services and the processing for other third party organisations is anticipated after the initial implementation phase.

Today’s announcement was made jointly by the Managing Director of Bendigo Bank, Mr Rob Hunt, and the Chairman and Managing Director of Customers, Mr Greg Baker.

Mr Hunt said Bendigo is delighted to have the opportunity to work together with  Customers and MasterCard to establish one of the first ventures to take advantage of the Reserve Bank’s EFTPOS reforms.

“We believe that customers of our organisations, and of SPS ultimately, will benefit from increased competition and innovation in the marketplace,” he said.

“Bendigo has carefully examined numerous options first to achieve a best practice in payments processing and services solution and secondly a commercial framework that will create value for the joint venture partners and respective shareholders.

“This new processing initiative is a strategic approach to the future, enabling us to leverage the strengths of the participants to produce a new solution for their own requirements and for the broader marketplace.

“Just by combining our business volumes we will immediately have a viable critical mass.  When applied via the Joint Venture these volumes are expected to deliver greater efficiencies and therefore solid savings to both Bendigo and Customers, which will ultimately flow through to competitive customer pricing.  We believe the initiative will deliver strategic flexibility not available in the market today.

“Our discussions within the industry lead us to believe there is considerable pent-up demand for a new, innovative payments services provider in the Australian market.”

Mr Baker said Customers’ vision is to be a leading listed payments business.

“This Joint Venture will be a tremendous step forward for us in the pursuit of our vision. We are confident that by working with Bendigo and MasterCard we have the experience to tap into what we consider is a significant business opportunity both in Australia and potentially internationally.

“By working together, we enhance the business opportunity and the venture’s prospects for success. We plan to develop a state-of-the-art solution that will immediately have viable volumes and we share the establishment cost phase. We are confident the model we have adopted will over time deliver significant value to our shareholders.”

Mastercard Australasia General Manager Leigh Clapham said MasterCard looked forward to working with Bendigo and Customers on “this exciting new processing opportunity".

"Transaction switching is an area in which MasterCard has considerable expertise, having established the Australian Processing Center specifically to cater for such requirements from the payments industry."

About Bendigo Bank (

Bendigo Bank is a publicly-listed company on the Australian Stock Exchange (ASX code: BEN) and is owned by more than 48,000 individual shareholders.  Bendigo is a community focused bank headquartered in the central Victorian city of Bendigo and is the only Australian bank headquartered outside a capital city.  Bendigo is rapidly growing, with 320 branches across Australia, one million customers and a range of successful joint ventures and alliances who will be able to benefit from such initiatives.  Bendigo has a strong ATM and EFTPOS network and customer base.

About Customers Limited (

Customers Limited is an Australian Electronic Payments Systems business which is listed on the Australian Stock Exchange (ASX code: CUS).

Customers is a member of the ATM Industry Association and is one of the largest merchant ATM deployers in Australia. Its strategy is to become the leading listed electronic payments systems business in Australasia through market aggregation and organic growth.

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