Bendigo Bank named Business Bank of the Year
Bendigo Bank has been named Business Bank of the Year (2011) at Roy Morgan Research's inaugural Customer Satisfaction Awards.
The accolade follows the Bank recording the highest business customer satisfaction score in the Roy Morgan December survey, with a rating of 75.4 per cent. This was almost six points ahead of its nearest competitor.
Bendigo and Adelaide Bank's Executive Retail, Dennis Bice, said the customer and industry recognition comes after many years of hard work by the Group's dedicated business banking staff.
"We've come a long way since out first Business Banking offering launched in February 1996," Mr Bice said.
"The results and the award demonstrate our efforts to deliver industry-leading customer service are valued by the community. In addition to this, we continue to out-perform the big four in business customer satisfaction.
"This is another pleasing result and on behalf of the Bank and all our staff, I would like to say thank you to our business customers for their continued support," he said.
Mr Bice said the Bank's Business Banking team is made up of almost 300 dedicated staff located right across Australia, with many of its people able to provide specialist advice and a wide range of services including agribusiness, international trade, merchant facilities, insurance and other business solutions.
"I think part of our success is our ability to meet the needs of a wide range of business clients," Mr Bice said.
"Whether you're a big business, small business or a primary producer we have the staff, products and services available, to ensure that together, we can make your business stronger."
Mr Bice said sharing prosperity with customers and the wider community is a core value of Bendigo and Adelaide Bank and is the secret to the Bank's longevity and success.
"We believe successful customers and successful communities create a successful bank, but only in that order.
"So it is gratifying to know our customers are broadly satisfied with their experience with our Bank," he said.