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Bendigo Bank number one in business banking

30 July 2013 |Media centre

Bendigo Bank has continued its run as the business bank with Australia's   highest customer satisfaction rating. 

The Bank recorded a satisfaction rating of 80.6 per cent with its business banking customers for  the six months to June, according to the most recent report from Roy Morgan Research. 

Bendigo and Adelaide Bank's Executive Retail Dennis Bice said the Bank's business banking staff  were dedicated to providing their customers with the products and services they needed in a way  that suited them.

'We've come a long way since out first Business Banking offering launched in February 1996,' Mr  Bice said.

'These results show our efforts to deliver industry-leading customer service are valued by the  community, and I would like to thank our business customers for their continued support.'

Mr Bice said the Bank's business banking team was made up of almost 300 dedicated staff  working across Australia to provide specialist advice and a wide range of services including  agribusiness, international trade, merchant facilities, insurance and other working capital solutions.

'I think part of our success is our ability to meet the needs of a wide range of business clients,' Mr  Bice said.

'Whether you're a big business, small business or a primary producer we have the staff, products  and services available, to ensure that together, we can make your business stronger.'

On top of its business banking success, Bendigo Bank also received an overall customer  satisfaction rating of 86.8%, for the six months to June 2013, well ahead of the major banks.

The Bank was helped to this score with a personal customer satisfaction rating of 87.8%, again  comfortably exceeding the four major banks.

This is the first time Roy Morgan Research had released total satisfaction figures by combining  personal and business customer ratings to give a single holistic measure of how customers were  viewing their banks.

Roy Morgan Single Source is based on more than 50,000 interviews each year. It's business  banking results come from the most comprehensive B2B research in Australia, which interviews  more than 30,000 business decision makers per annum.

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