Skip to main content

Bendigo Bank retains most trusted bank title

7 March 2024 |Announcements

Bendigo Bank has once again been named one of Australia’s most trusted organisations in the long running Roy Morgan trust rankings.

The research house released its December quarter rankings today, with Bendigo Bank also retaining its title as Australia’s most trusted Bank, with an NPS of 27.8 points above the industry based on a six-month rolling average.

CEO and Managing Director of Bendigo Bank, Marnie Baker said the acknowledgement underscored the Bank’s commitment to customer satisfaction, quality products and innovative digital offerings.

“Bendigo Bank is consistently recognised as Australia’s most trusted bank because we continue to put our customers at the centre of everything we do. We are dedicated to building even stronger relationships with our 2.6 million customers by prioritising integrity, reliability, and customer-centricity,” Ms Baker said.

“We take immense pride in delivering our customers with award-winning face-to-face service and value the personalised interactions we have with our customers every day. Our digital offerings are both convenient and empowering for our customers. Through user-friendly interfaces, best practice security measures, and a commitment to continuous improvement, we are building a competitive digital experience that aligns with the evolving needs of our customers.”

The findings contained in Roy Morgan’s latest quarterly update allows consumers to describe in their own words why they trust or distrust a brand, using data and insights from more than 60,000 Australians. Bendigo Bank was also named the most trusted agribusiness bank, voted by an extensive panel of 30,000 farmers.

“Bendigo Bank remains committed to delivering on our purpose of feeding into the prosperity of our customers and the community, not off them,” Ms Baker said.

“We are grateful for the opportunity to serve our community and contribute to thousands of community-strengthening projects across Australia through sponsorships and grants made through our unique Community Bank model,” Ms Baker concluded.

Related Topics

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

© Copyright 2024 Bendigo and Adelaide Bank