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Bendigo is Australia’s favorite business bank

15 January 2015 |Media centre

Bendigo Bank is Australia's favorite business bank, according to the latest customer satisfaction research.

Bendigo's business customers are 50 per cent more likely than big bank customers to recommend their bank to others.

Bendigo also topped the customer satisfaction count.

The findings announced by Morgan Research were based on a six-month sample of 12,000 business decision-makers across Australia.

Bendigo's Retail Executive, Dennis Bice, said the results reflected the bank's people and their focus on the success of their customers.

"We believe if our customers are successful, then that will flow through to our own success.

"Everything starts with that connection to the customer, but it's bigger than that: We've also invested in bringing customers the latest and best in digital technology, particularly our mobile payments solution GoPos which has been a big hit.

"But while these results are really pleasing, we don't intend to rest on our laurels.

"Our customers can expect to see some further major initiatives this year that will deliver them service and advice whenever and wherever they need it."

The Morgan study found 74.3 per cent of Bendigo customers would recommend their bank compared with an average of less than 50 per cent of major bank customers.

About Bendigo

Bendigo and Adelaide Bank ('Bendigo') is Australia's fifth-largest bank with 1.6 million customers and assets of $65 billion. Our retail arm, Bendigo Bank, has more than 600 service outlets, including 305 locally owned Community Bank® branches that collectively have reinvested more than $125 million of their profits into local projects.

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