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Bendigo is top bank for satisfied customers

1 October 2009 |Media centre

A survey released by consumer group Choice shows that Bendigo Bank continues to provide industry-leading customer satisfaction levels.

Choice surveyed more than 3000 of its members to find out how satisfied they are with their financial institution and Bendigo Bank achieved the following:

Everyday Banking Satisfaction

  • Bendigo Bank recorded the highest overall satisfaction score for a bank.

Credit cards

  • Ranked third overall, out-ranking all other banks.

Head of Customer and Community for Bendigo and Adelaide Bank, Russell Jenkins, said it was encouraging that people said Bendigo Bank provided the best levels of customer satisfaction as they completed their everyday banking.

“This is an exciting result and on behalf of the bank and all our staff I’d like to say thank you to our customers for their positive feedback.

“It’s Bendigo and Adelaide Bank’s aim to be Australia’s leading customer-connected bank and we hope these results indicate that we’re on track to achieve that.

“The thing that sets Bendigo Bank apart from other banks are our connections to the customers and communities we serve.

“In towns and suburbs right across Australia, Bendigo Bank has Community Bank® branches, which are owned and operated by local people.

“In the past decade these branches have returned more than $30.4 million dollars, assisting local community groups and helping them to build infrastructure to improve where, and how they live.”

Every month, the bank attracts about 10,000 new customers and we hope these results encourage more people to make the switch.

“Customer satisfaction is what drives every staff member in the bank,” Mr Jenkins said.

“We believe that successful customers, create a successful community which creates a successful bank, but only in that order.”

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