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Head to the front of the queue with new app

22 June 2012 |Media centre

Grabbing a coffee, bite to eat or even flowers for your sweetheart is now faster and easier than ever, with iPhone ordering system NoQ (No Queue) now available in Victoria.

The free iPhone app allows people to order and pay for coffee, food and other products in advance. It’s already been up and running in Adelaide for 12 months where more than 15,000 people have downloaded the app and was launched on Friday 22 June at Bendigo’s Wholesome Bean café.

NoQ founder and former Adelaide Crows ruckman Brad Moran said the innovative app allows people to avoid queues, save time and enjoy a cash-free purchase.

“Using NoQ is simple you just choose what you want to eat or drink, make a secure online payment and then the shop tells you what time to come and pick up your order,” Mr Moran said.

“We know there is a strong and growing market for this sort of initiative, in Adelaide we’ve already signed up 140 businesses including coffee, noodle, pizza and florist shops.

“Australians already spend $12 billion each year online, 70 percent of people make regular online purchases and 40 percent of those are made outside of normal business hours.

“Over a third of small businesses who have online ordering generate more than 25 percent of their gross sales through the internet and introducing NoQ technology to a business where speed and convenience is important not only enhances customer service and satisfaction but also provides a huge competitive advantage,” he said.

NoQ decided to launch its Victorian operations in Bendigo after Bendigo and Adelaide Bank purchased a 15 percent stake in the start-up at the beginning of the year.

Head of Customer Led Connections Andrew Cairns said the Bank chose to invest in NoQ because the service complemented the Group’s customer-connected vision.

“Our Bank has been serving customers and small businesses for more than 150 years. We do this through our 600 customer service outlets, 2000 ATMs and our phone and internet banking,” Mr Cairns said.

“We have met the demand for these new technology-driven services in the past and continue to connect with our customers in the ways they choose through new mediums like Twitter and our smart phone app.

Our support of NoQ is just another way the Bank is working to connect with its customers and make banking, even if it’s the simple act of buying a coffee, as simple and easy as possible,” he said.

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