Rating keeps Bendigo Bank focused on customers

Bendigo Bank always welcomes the insight gained by the release of Roy Morgan Research consumer banking satisfaction ratings.

It is pleasing to see in the latest survey that the Bank has had the highest level of customer satisfaction through every one of the last 12 months surveys, when compared to the top ten largest banks (based on number of customers).

Managing director Mike Hirst said the research was a valuable reflection of how customers were feeling about the Bank.

“The significance of these reports cannot be underestimated. They are important because the satisfaction level is being rated by our customers,” he said.

Mr Hirst said that the ratings are very relevant given recent public discussion about poor conduct in financial services and the dent that has put in the public confidence in the banking system.

“Our staff embrace our customer and community values and have a culture of always trying to do the right thing by our customers, which goes to the core of our vision of being Australia's most customer-connected bank,” Mr Hirst said.

“We actively encourage and monitor feedback from customers through our Customer Help Centre and the Mortgage Help Centre so that we can continue to improve and meet their needs.”

Bendigo Bank has consistently achieved market leading customer satisfaction ratings over many years, an achievement in which it takes great pride.