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Rating keeps Bendigo Bank focused on customers

11 May 2018 |Consumer Banking

Bendigo Bank always welcomes the insight gained by the release of Roy Morgan Research consumer banking satisfaction ratings.

It is pleasing to see in the latest survey that the Bank has had the highest level of customer satisfaction through every one of the last 12 months surveys, when compared to the top ten largest banks (based on number of customers).

Managing director Mike Hirst said the research was a valuable reflection of how customers were feeling about the Bank.

“The significance of these reports cannot be underestimated. They are important because the satisfaction level is being rated by our customers,” he said.

Mr Hirst said that the ratings are very relevant given recent public discussion about poor conduct in financial services and the dent that has put in the public confidence in the banking system.

“Our staff embrace our customer and community values and have a culture of always trying to do the right thing by our customers, which goes to the core of our vision of being Australia's most customer-connected bank,” Mr Hirst said.

“We actively encourage and monitor feedback from customers through our Customer Help Centre and the Mortgage Help Centre so that we can continue to improve and meet their needs.”

Bendigo Bank has consistently achieved market leading customer satisfaction ratings over many years, an achievement in which it takes great pride.

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Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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