Bendigo Bank and Telstra connect to provide better support and services

Bendigo Bank has entered into a new arrangement with Telstra, Australia's leading telecommunications and information services company, to supply telecommunications to its business and extensive, national retail network.

The 5 year partnership is set to enable Bendigo Bank to offer better support and services to its 2.9 million customers and thousands of team members, while uplifting security and delivering stronger and faster internet connections, with improved resilience across its national footprint.

Bendigo Bank Chief Technology Officer, Kieran O’Meara, said the partnership, announced today, is a big milestone for the Bank and one that will see it operate more simply and efficiently.

“Partnering with Telstra will see the Bank offer a single, modern, software-based approach to managing our wide area network. We will seamlessly support the thousands of people working across the country, and connect Australia’s second largest branch network to superior technology,” Mr O’Meara said.

“We need a flexible, scalable, and cost-effective networking solution, and we’re now going to be backed by Telstra’s leading telecommunications network to provide resilient and faster network connections to enable our people to help their customers, no matter where they live or work,” he said.

Telstra Enterprise Group Executive, Oliver Camplin-Warner, said the partnership reflects a strong alignment between the two organisations’ focus on customers, resillence and long-term value.

“Bendigo Bank is an organisation I really admire for the way they bring purpose and technology together to serve customer and communities across Australia.”

“From the success of mobile digital bank Up, to their continued focus on secure, intuitive and customer‑led digital experiences - Bendigo Bank has shown how innovation can be used to improve everyday banking in a very real way for Australians.

“That ambition strongly aligns with our vision for a more connected future. Leveraging Telstra’s leading Fixed and Mobile networks, together, we’re building a resilient, high‑performance connectivity foundation that gives Bendigo Bank the confidence to keep innovating - and gives their customers the reliable, secure experiences they expect, every day,” Mr Camplin-Warner said.

Bendigo Bank will complete its transition to Telstra in the coming months.