Sharing your data with accredited providers.
What is Open Banking?
Open Banking is part of the broader Consumer Data Right (CDR) legislation, introduced by the Australian Government to give consumers more control over their data and make it easier to:
- compare products and services;
- access new and improved services.
It enables consumers to share their data with accredited providers via a simple, easy to use and secure automated process. You can see the list of providers accredited by the ACCC by visiting the CDR website.
The CDR legislation begins with banking and will later include the energy and telecommunications sectors.
What does this mean for me as a customer?
From 1 July 2021, eligible Bendigo Bank customers will be able to authorise the sharing of their data with CDR accredited service providers who offer a financial product or service via their app or website, for example, a budgeting tool.
This means you’ll be able to share banking data, such as:
- customer and account details,
- transaction history, or
- account balances.
To be eligible to use Open Banking you must:
- be over the age of 18,
- have at least one open Bendigo Bank account, owned either individually, or jointly with one other individual aged over 18,
- have access to e-banking.
Is it safe to share my data?
Yes, there are strict rules and security protocols in place to protect your information.
- CDR is co-regulated by the Australian Competition and Consumer Commission (ACCC) and the Office of the Australian Information Commissioner (OAIC).
- Providers must meet strict accreditation criteria and this process is managed by the ACCC. You can find out which providers are currently accredited.
- Data will be securely transmitted by Bendigo Bank to accredited providers only.
- If you choose to share your data, you’ll be directed to Bendigo Bank to log-on using your e-banking access ID and we’ll send a one-time password to your mobile phone (you’ll never be asked to provide your e-banking password when sharing data with a legitimate data recipient in Open Banking).
- Once we have verified that it is you, you’ll be asked to confirm that you wish to share your data with that provider. You have full control of the data sharing arrangement; your data won’t be shared without your consent and you’ll be able to stop sharing your data at any time.
More information about the strict privacy safeguards in place to protect your data can be found in the factsheet.
How do I share my data?
You will always start the data sharing process via an accredited provider’s website or app. If the product or service they offer requires access to your banking data, they will ask you to agree to share your data and let you know what information will be required. They will also advise you if this data will be accessed as a one-off, or if it will be an ongoing data sharing arrangement (which can be for up to 12 months).
If you agree to share your data, the provider will redirect you to Bendigo Bank. We will ask you to enter your e-banking Access ID and then send an SMS to your mobile phone with a one-time password. Once you have entered the password, just follow the prompts to confirm the data you wish to share, and we’ll securely provide the data to the accredited recipient.
Sharing data for joint accounts
Before a data sharing arrangement can be set up for a joint account, both account owners need to “allow sharing” on that account prior to starting the process with a provider. Both customers need to:
- sign into e-banking
- go to the Data Sharing & Permissions menu
- select joint accounts
- select the button next to the account they wish to allow sharing on
Once both customers have allowed sharing, either person can then set up a data sharing arrangement with an accredited provider.
How do I view, manage, or stop data sharing?
You can easily manage or stop a data sharing arrangement by logging onto e-banking and going to “Data Sharing & Permissions”.
You can find the Data Sharing & Permissions menu under the “more” menu in the app, or the “settings” menu in the desktop version of e-banking.
What if I don't want to share my data?
Sharing your data is entirely your choice. If you’re offered a product or service that requires you to share your data, the decision to proceed, or not, will always be yours. We’ll never share your data without your consent.
Work in progress
Whilst data sharing is enabled for the Bendigo Bank brand there are some components that we are still working on. These are summarised below and details can also be found at ACCC rectification schedule.
|
Issue |
How does this impact customers? |
Expected date it will be resolved |
|
Historical transactions (prior to 2021) are not yet available |
Transaction data for the past 12 months is currently available in the Open Banking solution. However, transactions older than this will be progressively loaded until all transactions dating to the start of 2017 will be available. |
31/05/2022 |
|
Scheduled Payment data is not yet available |
This data set cannot yet be shared |
6/05/2022 |
|
Payee data is not yet available |
This data set cannot yet be shared |
6/05/2022 |
|
Leasing data |
Leasing, or Equipment Finance, accounts and associated data are not yet available for data sharing |
To be confirmed |
Further information and support
If you need assistance or have questions about sharing data from your Bendigo Bank accounts please call us.
Phone
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
Our Consumer Data Right Policy
Our Consumer Data Right Policy explains how we manage your CDR data and describes how you can access and correct your CDR data, or make a complaint, if needed.
Consumer Data Right legislation
For more information about the CDR legislation please visit the CDR website.
