Bendigo and Adelaide Bank named top non-major business bank

Bendigo and Adelaide Bank, Australia’s fifth largest full service retail bank, has been named Australia’s best non-major business bank for 2017.

Bendigo Bank received the award at the RFI Group’s Australian Business Banking Awards 2017 in recognition of outstanding product and service offerings for Australian business owners.

The Bank continues to build a strong reputation for customer service following on from success as the inaugural and only winner of the Roy Morgan Business Banking Customer Satisfaction Award from 2011 until the awards ceased in 2014.

Bendigo Bank’s Chief Customer Officer Marnie Baker said the award reflected the Bank’s outstanding proposition for business customers and the importance of providing a personalised and considered approach to business banking relationships.

“We’re thrilled to receive the RFI award, which recognizes that we’re living up to our vision of being Australia's most customer connected bank,” Ms Baker said.

“Bendigo Bank’s genuine relationship model and high level of service is a differentiating factor that we know resonates with business customers.

“Our Business Banking customers are assigned a dedicated Business Banking Manager and support team who take the time to understand their businesses and provide the right products and services to meet their needs.

“Our 544 branches are an integral part of the fabric of so many local communities across Australia with more than 300 of these now owned and operated in partnership with local people, many of whom run enterprises that in turn provide employment and opportunity.

“These Community Bank® branches return a share of the profits derived from banking, including business banking, and to date have funded more than $165 million to projects and initiatives identified as important for strengthening communities.

“Businesses play a vital role in stimulating economic growth, strengthening communities and providing opportunities for employment.  We look forward to continuing to support Australian businesses and further grow our banking relationships in the business sector.

“The RFI Award is yet another reason for businesses to consider a switch to Bendigo Bank,” concluded Ms Baker.