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Identity theft

Protect yourself from identity theft

What is identity theft?

Identity theft is a type of fraud that involves stealing money or gaining other benefits by pretending to be someone else. Identity theft can occur in many ways – from someone using your credit card illegally to make purchases to having your entire identity assumed by another person to open bank accounts, take out loans or conduct illegal business under your name. Having your identity stolen can be both financially and emotionally devastating.

Has your identity been stolen?

Your identity might have been stolen if you’re:

  • Getting unsolicited bills, Credit Card or Loan statements;
  • Receiving calls from Creditors regarding debts that you know nothing about;
  • Finding it hard to get a Credit Card or Loan due to an unexplained poor credit rating.

If you think your identity might have been stolen, you need to let us know as soon as possible by calling us or attending your nearest branch.

Tips to protect yourself

  • Don't open suspicious messages – delete them;
  • Don’t respond to unsolicited emails or SMS’s asking for your personal or financial information;
  • Be very careful about how much personal information you share on social network sites;
  • Secure your networks and devices with anti-virus software and a good firewall;
  • Put a lock on your mailbox and redirect mail when you move;
  • Shred documents containing personal information before you throw them away;
  • If a new card or product arrives in the mail that you didn't apply for, call the Bank it came from immediately;
  • Regularly check your Credit File. 

Support is available

Our staff will assist you with your concern/s regarding Identity Theft however the impacts of Identity Theft can be far reaching. We are partnered with IDCARE, Australia’s National Identity and Cyber Support Service; who provide expert Identity & Cyber Security Counsellors to support victims of Identity Fraud.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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