National Relay Service
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service (NRS). Contact the NRS here and provide them with our phone number 1300 236 344.
More information on the NRS can be found by visiting National Relay Service.
TTY
TTY users phone 133 677 then ask for 1300 236 344.
Speak and Listen
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 236 344.
Internet relay
Users connect to the National Relay Service and then ask for 1300 002 258.
Message us 
Web messaging is available Monday to Saturday 9am to 5pm AEST/AEDT, excludes public holidays. Look for the messaging symbol in the bottom right corner of your screen.
Messages in e-banking
Use our Messages feature within e-banking to send us account enquiries and securely share information.
Connect with us in your language
Need support in a language other than English? We offer free interpreter services through Translating and Interpreting Services (TIS). This service is available in over 150 languages and is provided by the Department of Home Affairs.
To arrange an interpreter, please let us know or call TIS directly on 131 450. An automated prompt will ask you which language you need and then connect you with a TIS National operator who can allocate an interpreter for you.
Authorising someone else to help you
Need help managing your finances? We make it easy to appoint someone you trust to assist you with your banking.
To allow someone to help with your banking, we will need authorisation from you. This could involve adding a trusted person as a signatory to your account, establishing a Power of Attorney, or working with a Guardian or Financial Counsellor.
Once this authority is in place, we’ll be happy to work directly with your representative to assist you.
Contact us to discuss appointing a representative for your banking needs.
Help with a complaint
Have a complaint you would like addressed? Visit our Resolve a Complaint page to find out how we can support you through the process.
Accessing our branches with ease
Our branches are designed with accessibility in mind. This means you’ll find features like wheelchair ramps, automatic doors, accessible counters and seating areas throughout our locations.
If you require assistance with mobility, hearing or vision, please let our friendly staff know. We’re dedicated to providing tailored extra care support and ensuring a comfortable and convenient banking experience for everyone.
Find a branch, agency or ATM here.
Contact us easily
Looking for another way to connect? Explore our various contact options via our Contact Us page.
Making Banking Accessible - Our Accessibility and Inclusion Plan 2024-26
Explore our strategies for improving customer access and breaking down barriers here.
