The electronic signing of documents – or Digital Acceptance - is another example of how we make banking easier for our customers.
We’ve chosen to engage with DocuSign, a leader in e-signature technology, to ensure we provide you with the best possible customer experience. Your lender or branch will prepare the digital documents for you. You will receive an email with a secure link to DocuSign where you will be able to digitally complete, accept and return the document.
If you have any further questions about the content of digital documents, your lender or branch can assist you.
Accessing the documents
Once everyone who is required to sign has done so, you’ll have 30 days to access your documents. During this period, you’ll have the opportunity to download a copy for your records. After 30 days, if you’d like to obtain a copy please contact your lender or your branch.
If you didn’t receive the email, try checking your ‘Spam’ or ‘Junk’ email folder. If you’re still unable to find the email, please contact your lender or branch.
If you accidently deleted the email, try to recover the deleted email by opening your email program and checking your ‘Deleted Items’ or ‘Trash’. Some email programs may allow you to recover your deleted emails. If you’re unable to find the email, please contact your lender or branch.
If an incorrect mobile number is presented to you, if you didn’t receive the SMS code, or are having trouble using the code, please contact your lender or branch for support.
Attaching supporting documents
At this stage, supporting documents cannot be attached to a digital document. Please contact your lender or branch to discuss the best way to provide supporting documents.
Setting up a digital signature
DocuSign will provide you with a suggested signature based on your name. You can choose to adopt this signature or create your own with your mouse or stylus.
Completing the form
The digital document adapts to any device. If you switch between devices it may take a few minutes to adjust. It’s important to note that using a small device such as a mobile phone may not be the best experience for some documents.