Support outside of banking
The organisations that are listed below are nation-wide, however there are local support services available. If you are looking for a specific service in your area, try AskIzzy
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Addiction
Counselling Online – Drug and Alcohol Support
Free, confidential online counselling service that provides 24/7 support to people affected by alcohol or drug use across Australia.
Bet Stop
Registering allows you to block yourself from all licensed Australian online and phone gambling providers.
Gambling Help
Free online support for anyone affected by gambling, available 24/7 across Australia.
National Alcohol and other Drug Hotline
Providing confidential support for people struggling with addiction. 24 hours a day, 7 days a week.
Family Drug Support
Provides up to date information on all aspects of alcohol and drug use relative to the families of people who use substances, operating a national 24 hr, 7 day a week telephone support service.
Ageing Australians
1800 Elder help
Is a free call that automatically redirects callers seeking information and advice on elder abuse with an existing phone line service in their area.
Capacity Australia
Is a not-for-profit charity that promotes autonomy of decision-making, and assist with necessary safeguards to prevent abuse, neglect and exploitation.
Dementia Australia
Supporting people living with Dementia, their families and carers.
National Seniors Australia
Advocating for better outcomes for older Australians.
Bereavement
Australian Centre for Grief and Bereavement
Providing everyone with the help they need, while fostering greater recognition and a deeper understanding of the grief experience for all Australians.
Government Bereavement Assistance
What you need to do when someone dies, what to prepare before you die, payments, information and help for grieving family members.
Disability
Capacity Australia
Is a not-for-profit charity that promotes autonomy of decision-making, and assist with necessary safeguards to prevent abuse, neglect and exploitation.
National Disability Services
Australia’s peak body for disability service organisations, and Australia’s biggest and most diverse network of disability service providers.
Family violence
1800 RESPECT (1800 737 732)
Offering 24/7 support, 1800 RESPECT can help you to make a safety plan.
Good Shepherd Financial Independence Hub
Designed to help anyone who has been impacted by financial abuse as a result of family violence.
The Leaving Violence Program
Supports people leaving a partner who uses violence, with financial and other supports.
Financial difficulty
National Debt Helpline
A not-for-profit service that helps people tackle their debt problems, with free, independent and confidential service provided by financial counsellors.
Credit Smart
An information website developed by credit experts to make it easy for you to understand how your credit choices impact what information credit providers can access and how you can take control of that information.
Moneysmart
Helping Australians take control of their money with free tools, tips and guidance.
First Nations
13YARN (139276)
A National crisis support line for mob who are feeling overwhelmed or having difficulty coping, providing crisis support 24/7.
Aboriginal Family Domestic Violence Hotline
Is a dedicated support service for Aboriginal and Torres Strait Islander people experiencing family or domestic violence.
Mob Strong Debt Help
Focus on assisting low-income, marginalised or disadvantaged consumers who need help to gain financial freedom.
Government and legal services
Centrelink/Department of Human Services
Supporting Australians by efficiently delivering high-quality, accessible services and payments on behalf of the government.
Community Legal Centre (CLC)
Supporting the legal sector to provide high-quality free and accessible legal and related services to everyday people, especially those experiencing financial hardship, discrimination or family violence.
National Legal Aid
Ensuring that every Australian, regardless of their circumstances, has the opportunity to receive quality legal assistance.
LGBTIQ+
Qlife
QLife is for LGBTIQ+ people and their loved ones wanting to talk about a range of issues including sexuality, gender, bodies, feelings, or relationships
Mental health
Beyond Blue
Taking care of your mental health and wellbeing can look different for everyone. It's about finding a balance and knowing what works for you.
Headspace
Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds.
Kids Helpline
Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Suicide Call Back Service
A national 24/7 telehealth provider that offers free professional phone and online counselling.
Relationships and family
Family Relationship Advice Line
Information for all families – whether together or separated – about family relationship issues, with a range of services to assist.
Mensline Australia
Counselling for men who want to continue having healthy and respectful relationships with others.
Relationships Australia
Leading provider of relationship support services for individuals, families and communities, aiming to support all people in Australia to achieve positive and respectful relationships.
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