During times of natural disaster, we're here to help our customers and communities in need.
Queensland flood affected customers
We understand the impact of storms and flood waters in Queensland will have on our customers. An assistance package has been created to help those in need.
- Customers can apply for relief on their home, personal and business loans for up to three months
- Bendigo Bank Agri business customers can apply for relief on loans for up to six months
- Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers
- Credit cards and business credit cards can apply for deferral of repayments for up to three months
- Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity
- No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
- Merchant rental fees may be waived for impacted businesses.
Concerned customers are advised to speak with their local Branch Manager, Business Banking Manager or Agribusiness Relationship Manager when it’s safe to do so.
For our customers needing more information regarding financial hardship and applying for assistance, we advise you to:
- contact your local branch
- call our Mortgage Help Centre on 1800 652 146
- Agribusiness customer can call 1300 660 115
- or visit our financial difficulty assistance page.
Insurance
If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo Bank insurance policy, please call 13 24 80 or visit cgu.com.au/claims to complete an online CGU claim webform.
Customers affected by Ex-Cyclone Alfred
Bendigo Bank’s assistance package for customers impacted by Ex-Cyclone Alfred includes:
- Customers can apply for relief on their home, personal and business loans for up to three months
- Bendigo Bank Agribusiness customers can apply for relief on loans for up to six months
- Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers
- Customers can apply for deferral of repayments for up to three months on their personal and business credit cards
- Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity
- No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
- Merchant rental fees may be waived for impacted businesses
- Waiver of staff assisted service fees and refunds of Bank@Post fees in affected areas
- Temporary overdraft on eligible transaction accounts of up to $1000 for up to 31 days with nil interest and nil application fee
- Temporary 60-day credit card limit increase up to $1000 (maximum amount)
For our customers needing more information regarding financial hardship and applying for assistance, we advise you to:
- contact your local branch
- call our Mortgage Help Centre on 1800 652 146
- Agribusiness customer can call 1300 660 115
- or visit our financial difficulty assistance page
Insurance
If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo Bank insurance policy, please call 13 24 80 or visit cgu.com.au/claims to complete an online CGU claim webform.
How we can help
Our assistance packages are for personal and business customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.
We understand our customers may have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.
We're here to help you.
