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Natural disaster assistance package

During times of natural disaster, we're here to help our customers and communities in need.

How we can help

Our assistance package is for personal and business customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.

We understand our customers will have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.

If you need assistance please call us on 1300 236 344, or visit your local branch if safe to do so. Our business customers may also contact their business banker.

As natural disasters occur, we will update this page with relevant information.

We're here to help you.

Customers affected by the current weather emergencies in Victoria, Far North and South East Queensland.

We understand the impact of storms and flood waters will have on our customers. An assistance package has been created to help those in need.

These include:

  • Customers can apply for relief on their home, personal and business loans for up to three months;
  • Agribusiness customers can apply for relief on loans for up to six months;
  • Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers;
  • Credit cards and business credit cards can apply for deferral of repayments for up to three months;
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity;
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan;
  • Merchant rental fees may be waived for impacted businesses.

Financial assistance

For our customers needing financial assistance, we advise you to:


If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo insurance policy, please call 13 24 80.

Government assistance

The Queensland Government are offering disaster recovery support to those affected.

Temporary branch closures

Some of our branches may be impacted, please check with your local branch to confirm its current operating hours. 

Branches that are currently impacted are:

  • Bendigo Bank Mossman

E-banking or the Bendigo Bank app remain available as alternative ways to bank.

Using your card you can conveniently make withdrawals, deposits, and balance enquiries at Bank@Post Australia Post outlets in communities across Australia.

Find a Bank@Post Post Office.



Many communities in Victoria have been impacted by the recent heavy rain. You can help by donating to the Victorian Flood Appeal.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.

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