Supported and making a difference - Mobo Group

Customer service isn't just about responding to a request, it's about a relationship, and the way that Bendigo Bank show that we matter is they're just there to support us and work with us when we've got a problem or we need help. That's the connection, and connection's important.

My name's Andrew Ramsey, I'm the CEO of Mobo Group. Mobo Group's a disability services provider. We provide employment opportunities for people with disabilities to be engaged in employment. We run social enterprises for people with NDIS plans, and we help job seekers into open employment as well. When they first came to Mobo Group, their parents didn't envision that they could be at work or work independently, and we proved them wrong. I just love the difference that we make, it's really as simple as that. There is not an alternative for the people that we support, so that's why we have to be here.

The value is in having a partnership, having somebody that you can speak to. I've not found any bank, even close second, to being able to speak with them and have a conversation, get the support you want, and the customer service. It truly is a partnership, it's one way we feel like we are supported. We've got somebody working for us, not against us, and that matters to us. So when you've got somebody that's working with you and understands your mission and why you exist, that's special.

We engage with Bendigo Bank because they were much more customer-centric in their activity, and they worked with us, they listened to us. We've always had somebody that we could speak to. We've got our trading account, we've got investment accounts, we've got a number of term deposit accounts, and we've got debit cards and credit cards. And we've also had EFTPOS facilities as well, and the Bendigo Bank's facilities make that possible. They're the types of supports we're going to need. We're going to need a banking partner that is going to be responsive and able to help us as we establish different business structures in the future.